Persevere Nacario

 Persevere S. Nacario 272 Interior B. Near Leyeco II. Sampaguita St. Tacloban City, 6500 Phone Number: - Email:- Skype I.D: live:psnacario Professional Summary Motivated Bachelor of Science in Information Technology graduate. Seeking long term employment where I can enhance my professional career and further develop my skills, knowledge and experiences. Demonstrated Customer Service over the phone and been awarded for excellence customer service experience. I have solidified my skill set within banking and Call Centre platform. I have strengthen my ability to overcome the challenges of today’s working environment. Over the years of being a customer service representative I was able to maintained high level of professionalism. I am passionate about my work and I always challenge myself in learning new skills that will help me do a better work. Customer Service Technical Support Agent Financial Adviser Core Qualifications Virtual Assistant / Data Entry ESL Online Teaching Senior Specialist Experiences Customer Service Care RepresentativeSept 2010 – Oct 30 2012 APAC Customer Service Inc.Palo, Tacloban City 6500 Inbound interaction with customers over the phone with billing queries Educating about payment options, how to activate service and processes new application Up-sold and cross-sold products and services to maintain relationship with existing customer and new customers Perform troubleshooting and providing installation guide. Executive OfficerNov 2012 – July 2013 Aegis People SupportI.T Park, Apas Cebu City 6000 Processes disputes, account research. Escalating complex calls e.g. media, life threatening Answer queries about financial account. E.g. balance, transactions and account information Financial AssociatesJuly 2013 – Dec 2016 ConvergysI.T Park, Apas Cebu City 6000 Answer queries about their financial account. E.g. balance, transaction Handled Business and Personal Accounts Verification on decline card transactions Telephone Banker / Senior Specialist IJan 2017 - March 23, 2019 JPMorgan Chase & CompanyI.T Park, Apas Cebu City 6000 Financial Adviser Answer queries about their financial account. E.g. balance, transaction Handling Direct Deposit Account and Credit Card Personal Account Processes disputes, research and Escalations Other Experiences Schedule Monitoring | Amazon Flex App Dec 2017 - March 2018 The main task is to monitor payments using amazon flex app Maintained amazon website, monitor updates on new products Virtual Assistant Aug 2017 - Sept 2018 Role: research, email monitoring and responding to clients, updating links on the website Primary tool used: Wordpress Virtual Assistant May 2019 - May 2020 Monitor orders online, phone support and replies to email inquiries from business owners and customers Processes billing disputes and offer services for new business owners Update information in excel Primary tool used: Web Service, Spreadsheet, dialpad, skype, hubstaff, freshdesk Lead Data Analyst Jun 2020 - Aug 2020 Doing inbound/outbound calls for home improvement services Set an appointment for customers Offer products and services Tool/s used: Callshaper Lead Data Analyst (part - time) Aug 2020 - Present Doing outbound calls for student loan Set an appointment for students Making follow-up calls Tool/s used: Trello, Slack, Google Voice, G-suite Lead Data Analyst (part - time) Aug 2020 - Present Doing inbound/outbound calls for small business loan Set an appointment for business owners Making follow-up calls Tool/s used: IQdial, G-suite ESL Online Teacher April 2019 - Present Teaching Japanese students Education Bachelor of Science in Information Technology School: AMA Computer College Batch: April 2008 – 2011 Address: Pawing, Palo Leyte Tacloban City 6500