Unit 214 Bldg. 2 Guadalupe Bliss Makati City
Contact No: -
E-mail :-PERRY B. BERRY JR.
To practice, share and enhance my acquired and learned skills.
To acquire a job that requires business background, mental ability,
operational proficiency, technical competence and promotes a room for professional growth.
Highly inquisitive, motivated, creative and resourceful - self-directed/self-starter
Trustworthy and independent; can work with minimum supervision
Possesses positive attitude, leadership capabilities and analytical skills
Able to work collaboratively with a dynamic team
Loves to learn and very willing to be trained
Excellent skills in communication - written/oral and collaboration
Trained in utilizing Microsoft Windows operating systems as well as applications,
including Word, Excel, Internet, and PowerPoint
Customer Service Representative
SYKES Asia Inc.
33rd. Floor Burgundy Corporate Tower
Sen. Gil Puyat Ave. Makati City,
3rd floor World Wide Corporate Building Shaw Blvd.
June 29, 2009 – April 16, 2014
▪ Deliver world class customer service and build customer satisfaction and loyalty.
▪ Provide effective and timely resolution of a range of customer inquiries.
▪ Strive for one-call resolution of customer issues.
▪ Complete ongoing training to stay abreast of product, service and policy changes.
▪ Strike a positive and cooperative tone with both customers and coworkers.
▪ Demonstrate best judgment in the disbursement of adjustments and credits.
▪ Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Client Relationship Officer
SYKES Asia Inc.
10th floor Glorietta1 Hotel Drive, Makati, Metro Manila
Nov. 7, 2014 - April 23, 2017
Provide outstanding customer service including information on agency product and travel destinations.
Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
Collect deposits and balances
Handle unforeseen problems and complaints and determine eligibility for money returns
Create and update electronic records of clients
College Education
2002 - 2003 University of Makati Makati City
Bachelor of Science in Computer Programming
(3rd Year Undergraduate)
High School Education
1998 - 2002Fort Bonifacio High SchoolMakati City
Elementary Education
1992 - 1998Blessed Elena Academy School
Fort Bonifacio Elementary SchoolPasay, City