Perry Berry Jr.

Unit 214 Bldg. 2 Guadalupe Bliss Makati City Contact No: - E-mail :-PERRY B. BERRY JR. To practice, share and enhance my acquired and learned skills. To acquire a job that requires business background, mental ability, operational proficiency, technical competence and promotes a room for professional growth. Highly inquisitive, motivated, creative and resourceful - self-directed/self-starter Trustworthy and independent; can work with minimum supervision Possesses positive attitude, leadership capabilities and analytical skills Able to work collaboratively with a dynamic team Loves to learn and very willing to be trained Excellent skills in communication - written/oral and collaboration Trained in utilizing Microsoft Windows operating systems as well as applications, including Word, Excel, Internet, and PowerPoint Customer Service Representative SYKES Asia Inc. 33rd. Floor Burgundy Corporate Tower Sen. Gil Puyat Ave. Makati City, 3rd floor World Wide Corporate Building Shaw Blvd. June 29, 2009 – April 16, 2014 ▪ Deliver world class customer service and build customer satisfaction and loyalty. ▪ Provide effective and timely resolution of a range of customer inquiries. ▪ Strive for one-call resolution of customer issues. ▪ Complete ongoing training to stay abreast of product, service and policy changes. ▪ Strike a positive and cooperative tone with both customers and coworkers. ▪ Demonstrate best judgment in the disbursement of adjustments and credits. ▪ Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Client Relationship Officer SYKES Asia Inc. 10th floor Glorietta1 Hotel Drive, Makati, Metro Manila Nov. 7, 2014 - April 23, 2017 Provide outstanding customer service including information on agency product and travel destinations. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.) Collect deposits and balances Handle unforeseen problems and complaints and determine eligibility for money returns Create and update electronic records of clients College Education 2002 - 2003 University of Makati Makati City Bachelor of Science in Computer Programming (3rd Year Undergraduate) High School Education 1998 - 2002Fort Bonifacio High SchoolMakati City Elementary Education 1992 - 1998Blessed Elena Academy School Fort Bonifacio Elementary SchoolPasay, City