Perpetual Tweneboah Koduah

PERPETUAL TWENEBOAH KODUAH AC 512, Favor Street, Accra, Ghana | --| www.linkedin.com/in/perpetualtweneboahkodua | SUMMARY ● Energetic self-starter with experience in Administrative Assistant and Customer Support. ● Excels in providing exceptional service to clients; especially skilled in handling challenging customers. ● Completed a bachelor's degree focused on Communication Studies. ● Committed to providing exceptional support to busy professionals, allowing them to focus on their core responsibilities. ● Skilled in using various digital platforms to optimize workflow and improve communication EDUCATION University of Media Arts and Communications – Accra, Ghana BA, Communication Studies ALX Africa- Remote Virtual Assistant Training August 2018 – October 2022 August 2024 WORK EXPERIENCE Administrative Assistant/Customer Support Radiation Protection Institute (GAEC) – Accra, Ghana Nov 2022 - Nov 2023 ● Facilitated daily operations by overseeing email management, handling business communications, and scheduling meetings, resulting in a 20% increase in team efficiency. ● Skillfully demonstrated strong attention to detail in managing multiple projects and deadlines, ensuring accurate and timely completion of tasks. ● Responded to customers' inquiries and questions via email, phone, and chats, maintaining over 90% customer satisfaction and retention of clients and customers. ● Utilized Microsoft Office tools for data analysis and presentations, contributing to reporting processes and data entry. ● Assisted in the preparation of documents and organizing documents for executive review VOLUNTEER ACTIVITIES Executive Assistant to CEO Sync With God- (Remote, USA) September 2024 - Present Provide executive support to the CEO by scheduling appointments, preparing documents, managing contact lists, managing team communications, website management and maintenance SKILLS (TECHNICAL) ● Project Management ● File Management ● Customer Support ● Online Research ● Data Entry ● Zoom ● ● ● ● ● Calendar Management Email Management Expense Tracking Travel planning Transcribing ● ● ● ● ● SOFT SKILLS ● Effective Communication skills ● Strong Organizational skills ● Strong Problem-solving skills ● Effective Time Management Project Coordination Data Organization Online Collaboration Tools Microsoft Office Google Workspace ● ● ● ● ● Skype ● Proofreading ● Appointment Scheduling ● Writing Correspondence Detailed Oriented Adaptability Empathy Excellent multi-tasking skills ● ● ● ● Confidentiality Proactive Self-motivated Trustworthy