Perpetual Onyinyechi

PERPETUAL ONYINYECHI Accra, Ghana --LinkedIn: linkedin.com/in/perpetual-onyinyechi-b7 WAT (GMT+1) | Open to remote opportunities PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant and Customer Support Specialist with hands-on experience supporting 5+ clients weekly across administrative and customer-facing tasks. Skilled in email and calendar management, CRM tools, and workflow automation using platforms like HubSpot, Freshdesk, and Zapier. Proven ability to resolve customer issues efficiently, improve workflow organization, and support remote operations across multiple time zones. CORE SKILLS - Email & Calendar Management . - Customer Support (chat, Email & Phone). - Data Entry & Internet Research . - CRM Tools : Hubspot, Freshdesk , Intercom . - Project Management : Trello, Asana, ClickUp, Monday.com. - Automation Tools : Zapier. - Microsoft Office & Google Workspace. - Communication, Time Management & Problem-Solving. PROFESSIONAL EXPERIENCE Virtual Assistant (Freelance) Remote (March 2026 - present) - Managed emails,calendars and daily administrative tasks for 5+clients weekly, ensuring timely responses and well-organized workflows. - Conducted data entry, online research, and report preparation to support business decision-making. - Coordinated client communications and maintained accurate records, ensuring smooth workflow and task tracking . - Streamlined daily operations through task prioritization and basic workflow automation Customer Support Assistant (Hands-on Training Experience) Remote (March 2026 - present) - Responded to 20+ customer inquiries daily via chat and email ensuring timely and professional communication. - Resolved customer complaints with satisfaction, reducing repeat issues and improving client experience” -Tracked and followed up on unresolved issues to ensure full resolution and prevent escalation. - Built customer trust through consistent, solution-focused support. PROJECT EXPERIENCE Digital Skills Training Project-Based | March 2026 - Managed multiple projects and tasks using Trello,ClickUp,Asana and Monday.com to ensure timely delivery. - Designed and implemented customer support workflows using HubSpot, Freshdesk, and Intercom. - Automated repetitive tasks using Zapier, improving operational efficiency. - Supported community operations through proactive problem-solving and digital tool optimization. EDUCATION Bachelor’s Degree (Second Class Upper) College of Education, Nsugbe (Affiliated with University of Nigeria, Nsukka) 2019 – 2023. CERTIFICATIONS - In-Demand IT Skills – Digital Witch Community.