Perpetual Chekwube Okey

Customer Support Lead with 3+ years of experience delivering exceptional service in fintech, edtech, and service-based sectors. I combine analytical rigor with empathy to resolve 100+ daily tickets while maintaining SLA compliance above 98%. Skilled in mentoring new hires, optimizing CRM workflows, and ensuring regulatory compliance. Adept at extracting and analyzing customer interaction data to identify pain points, implement scalable solutions, and boost retention and satisfaction.