Perpetua Onyinyechi Okeke

Hi, I’m Perpetua, a calm, patient, and solution-driven Customer Service Representative.

I genuinely enjoy helping people, making them feel heard, and turning confusion into clarity. I communicate clearly, stay composed under pressure, and I always aim to leave customers with a positive experience.

I have experience handling email, chat, WhatsApp, and social media inquiries, resolving complaints, processing orders, and guiding customers through their next steps. I’m also skilled with CRM tools, which helps me track interactions, manage leads, and ensure a smooth customer journey.

I listen first, respond thoughtfully, and make sure every customer leaves with confident and satisfied. I’m also a fast learner, reliable, and very organized. Whether it’s managing conversations, following up, or offering product support, I show up fully and give my best.

I’m looking for opportunities where I can grow, support a great team, and add real value through empathy, communication, and consistent results.