Perpetua Chisom Nwakor

NWAKOR PERPETUA CHISOM 43 Prince Chinedu Akwuaka Crescent Akpaka Onitsha-- CAREER OBJECTIVE: Versatile Virtual Assistant with expertise in both general administrative support and short-term rental (STR) management. Skilled in scheduling, email handling, and project coordination, as well as guest communication and property listing optimization. Passionate about using technology to enhance efficiency and business growth. Looking to contribute my skills to businesses and property owners seeking reliable virtual support. SKILLS: Administrative Support: Email and calendar management, scheduling, data entry Communication & Customer Service: Professional email etiquette, client interaction, active listening Technical Proficiency: Microsoft Office, Google Workspace Time Management & Organization: Task prioritization, deadline management, multitasking Problem-Solving & Adaptability: Quickly learning new tools, independent decision-making Confidentiality & Professionalism: Handling sensitive data with discretion, maintaining virtual workplace ethics EXPERIENCE: General Virtual Assistant Alumni Federal Polytechnic, Oko | [-] Managed emails, scheduling, and calendar coordination to ensure smooth business operations. Provided customer support, handling inquiries via email, chat, and phone professionally. Organized and maintained digital files, spreadsheets, and databases for efficient record-keeping. Utilized Google Workspace and Microsoft Office for document creation, editing, and collaboration. Retail Assistant Iykewhyte Enterprise Assisted customers with product selection, provided detailed information and ensured a positive shopping experience. Maintained a clean and organized store environment, restocked shelves, and prepared displays. Processed customer transactions efficiently using a point-of-sale system. Managed inventory by tracking stock levels, identifying low stock, and assisting with reordering. Handled customer inquiries and complaints professionally, striving for high customer satisfaction. Created basic graphic designs using Canva for marketing materials and presentations. EDUCATIONAL/CERTIFICATE OBTAINED: Urban Girls Secondary School Ekwulobia, Anambra State. West African School Certificate (WAEC) 2013 Federal Polytechnic Oko, Anambra State. National Diploma (ND), Science Lab. Tech. (Upper Credit) 2015 Federal Polytechnic Oko, Anambra State. Higher National Diploma (HND) Sci. Lab. Tech.(Upper Credit) 2018 TRAINING ATTENDED: 1. Training of excellence from Skillup Academy. 2. Masterclass Training on Short Term Rentals and Virtual Assistant Skills