Perpetua Chinasa Ozoemena

O C OZOEMENA PERPETUA CHINASA EXPERIENCE CONTACT- Perpetuachiozoemena@gmai l.com Ejigbo, Lagos State Nigeria PROFESSIONAL SUMMARY Dynamic professional combining extensive experience as an Administrative Officer, Customer Service Officer, Front Desk Receptionist, and Sales Executive. Proven success in streamlining office operations, optimizing customer service, managing front desk responsibilities, and driving sales initiatives. Adept at implementing efficient administrative processes, enhancing customer satisfaction, maintaining a welcoming reception environment, and achieving sales targets. Known for effective multitasking, exceptional interpersonal skills, and a strategic approach to sales and customer relationship management. SKILLS Good communication skills Administrative skills Analytical and critical thinking Email Etiquette ADMINISTRATIVE OFFICER Dec 2021 ‐ Current Mobile Planet Processed correspondence, documents, and reports to support clerical staff. Developed and maintained complex confidential files. Analyzed workflow, recordkeeping and data processing to find potential improvements. Greeted visitors upon arrival and directed guests to appropriate departments. Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work. Handled sensitive and business confidential information following proper procedures. Tracked, received and reconciled material orders. Scheduled daily workflow of administrative team for maximum productivity. Directed maintenance and repair services to minimize operational disruption and bottlenecks. FRONT DESK RECEPTIONIST Jun 2019 ‐ Nov 2021 Mobile Planet Cleaned and organized reception areas to maximize guest comfort. Monitored company emails, replied to customers, and forwarded messages to appropriate parties. Handled incoming and outgoing phone calls and routed callers to appropriate personnel. Addressed workplace problems by anticipating, preventing, and solving situations to satisfy customers. Approached all encounters with guests and associates in a friendly and service-oriented manner. Coordinated schedules and appointments using company calendars. BANK SALES EXECUTIVE Nov 2017 ‐ May 2019 Access Bank Plc Interviewed clients to identify assets, liabilities and cash flow, as well as current financial objectives. Facilitated commodity futures and foreign currency sales. Helped clients to develop financial plans, Evaluated market to identify best times to complete securities transactions. Built client base by proactively contacting potential clients and recommending opportunities. Analyzed market conditions to inform transaction strategy. Recordkeeping and documentation Financial investigating Data entry and management Multitasking Problem-solving Time management Proficient use of Microsoft package Proficient use of AML Policy compliance Inventory tracking Discrepancy resolution EDUCATION BACHELOR OF SCIENCE ENTREPRENEUR AND BUSINESS MANAGEMENT Jul 2019 NATIONAL OPEN UNIVERSITY OF NIGERIA, Lagos Nigeria Graduated in top 25% of class. Graduated with honors. NATIONAL DIPLOMA (ND) STATISTICS Oct 2012 FEDERAL POLYTECHNIC NEKEDE OWERRI, Owerri, Imo Satate Nigeria Graduated in top 20% of class. Graduated with honors. HIGH SCHOOL DIPLOMA - WEST AFRICAN EXAMINATIONS COUNCIL Jun 2008 Rochas Foundation College , Coordinated purchase and sales of investment securities on behalf of individuals and businesses. CUSTOMER SERVICE AGENT Aug 2015 ‐ Oct 2017 Access Bank Directed phone calls to shorten service time and steer conversations towards targeted solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions. Provided solutions, recommendations and replacements with empathy and positive feedback. Communicated with clients over phone, email and chat platforms. Documented detailed notes in CRM system to track customer interactions. TRANSACTION PROCESSING OFFICER Nov 2012 ‐ Jul 2015 Access Bank Plc, Lagos state Nigeria Evaluated transactions against regulatory standards and company policies. Supported client portfolios with accurate analysis, documentation and processing of corporate-level transactions. Followed exact procedures for each type of transaction to input into the correct platform and connect with external counterparties. Completed transfer and subscription paperwork to facilitate timely order processing. Investigated and resolved financial discrepancies and issues. Facilitated timely and accurate data entry processing. Provided support to management and other staff members regarding financial reporting and other related issues. Reviewed and researched financial records and provided recommendations. Checked for specific transfer, switch, or redemption actions in client instructions. Received cash, input transactions and tracked totals. Owerri, Imo state Nigeria CERTIFICATIONS Data Entry Academy - Nov. 2023 Accountinghub REFERENCES Available on request ACHIEVEMENTS Successfully implemented efficient office procedures, reducing processing time by 20% and improving overall workflow. Identified cost-saving opportunities in office supplies and services, resulting in a 15% reduction in administrative expenses. Managed executive calendars seamlessly, ensuring prompt scheduling and coordination of meetings, resulting in improved time management. Implemented a systematic document management system, resulting in a 25% reduction in retrieval time and improved data accessibility. Implemented customer feedback initiatives, leading to a 15% increase in customer satisfaction scores within the first quarter. Exceeded monthly sales targets through effective upselling techniques, contributing to increased revenue and customer engagement. Developed and implemented personalized customer engagement strategies, resulting in a 30% increase in repeat business. Over 98% accuracy in processing transactions in 3 years of operation. Trained over 50 colleagues to process financial pages and have been trained to complete other various tasks, as needed by Supervisor or lead personnel. Commended as the best staff for 2019 and 2021.