Perpetua Chikololere

Perpetua Chikololere

$15/hr
Customer service specialist, digital marketing, editing, sales.
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
38 years old
Location:
Harare, Harare, Zimbabwe
Experience:
10 years
Perpetua Chikololere Passionate customer experience specialist with ten years of experience in the telecommunication industry. Proven track record of delighting customers through providing world-class service and going above and beyond to resolve issues. Eager to bring customer-centric approach to a new organization. WORK HISTORY 484 Shahneena Hatfield Harare-- - www.linkedin.com/in/perpetuachikololere-80b56b62/ SKILLS AND PROFICIENCIES Industry Knowledge: Customer Service, Sales, Digital Marketing, Public Relations, Prioritization, Project Management, Time Management Technical Skills: Microsoft Office Suite, Canva, Vynod, Doodly, Prezzi, Excel Soft Skills: Communication, Leadership, Teamwork, Problem Solving, Critical Thinking, Motivation ECONET WIRELESS SALES CONSULTANT: OCT 2016 -DATE Managing Brand Ambassadors Merchant/Ecocash reconciliations Shop Team leader Provided appropriate and accurate information In response to customer inquiries Built customer loyalty by placing follow-up calls for customers who reported product issues Addressed customer service inquiries in a timely and accurate fashion Led cross-functional project teams to deliver projects within budget and on time with measurable results. ECONET Digital Marketing Intern: AUG-DEC 2017 Econet CSR:APR 2013 - SEPT 2016 THE BUSINESS TIME MAGAZINE: Senior Reporter Jan 2013- April 2013 Business news writing Photography of articles for the magazine. Effectively representing the organization at appropriate seminars, workshops and other platforms Managing the Facebook, twitter and LinkedIn accounts for the magazine Creating information databases for the magazine. Capturing information on the activities of the magazine in print, pictures and other relevant forms PERPETUA CHIKOLOLERE THE STANDARD NEWSPAPER INTERN- Specialised in writing health news Business news, entertainment and local news writing Supplements editing and writing. Victoria Kufa Econet Wireless Zimbabwe Shop supervisor Contact Details:- Samuel Tichiwangana Econet Wireless Zimbabwe General Manager Contact Details:- samuel.tichiwangana @econet.co.zw Sub-Editing Any other duties as assigned by the editor. EDUCATION • National University of Science and Technology BSc (honors) Journalism and Media Studies -) • VMCZ Back to basics in Journalism Certificate (VMCZ 2010) • Certificate in Customer Services (Econet Wireless 2013) • Chindunduma High School- A’ Level -) Three A’ Levels including History, English Literature and Divinity • Mabelreign Girls High School- ORDINARY LEVEL (2001- 2004) Six O’ Levels including English and Mathematics PERPETUA CHIKOLOLERE
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