Perpetua
Chikololere
Passionate customer experience specialist with
ten years of experience in the telecommunication
industry. Proven track record of delighting
customers through providing world-class service
and going above and beyond to resolve issues.
Eager to bring customer-centric approach to a
new organization.
WORK HISTORY
484 Shahneena Hatfield Harare--
-
www.linkedin.com/in/perpetuachikololere-80b56b62/
SKILLS AND PROFICIENCIES
Industry Knowledge: Customer
Service, Sales, Digital Marketing,
Public Relations, Prioritization, Project
Management, Time Management
Technical Skills: Microsoft Office
Suite, Canva, Vynod, Doodly, Prezzi,
Excel
Soft Skills: Communication,
Leadership, Teamwork, Problem
Solving, Critical Thinking, Motivation
ECONET WIRELESS
SALES CONSULTANT: OCT 2016 -DATE
Managing Brand Ambassadors
Merchant/Ecocash reconciliations
Shop Team leader
Provided appropriate and accurate
information In response to customer
inquiries
Built customer loyalty by placing follow-up
calls for customers who reported product
issues
Addressed customer service inquiries in a
timely and accurate fashion
Led cross-functional project teams to
deliver projects within budget and on time
with measurable results.
ECONET Digital Marketing Intern: AUG-DEC
2017
Econet CSR:APR 2013 - SEPT 2016
THE BUSINESS TIME MAGAZINE: Senior
Reporter Jan 2013- April 2013
Business news writing
Photography of articles for the magazine.
Effectively representing the organization at
appropriate seminars, workshops and other
platforms
Managing the Facebook, twitter and
LinkedIn accounts for the magazine
Creating information databases for the
magazine.
Capturing information on the activities of
the magazine in print, pictures and other
relevant forms
PERPETUA
CHIKOLOLERE
THE STANDARD NEWSPAPER INTERN-
Specialised in writing health news
Business news, entertainment and local news
writing
Supplements editing and writing.
Victoria Kufa
Econet Wireless
Zimbabwe
Shop supervisor
Contact
Details:-
Samuel Tichiwangana
Econet Wireless
Zimbabwe
General Manager
Contact Details:-
samuel.tichiwangana
@econet.co.zw
Sub-Editing
Any other duties as assigned by the editor.
EDUCATION
• National University of Science and Technology
BSc (honors) Journalism and Media Studies -)
• VMCZ Back to basics in Journalism Certificate (VMCZ
2010)
• Certificate in Customer Services (Econet Wireless
2013)
• Chindunduma High School- A’ Level -)
Three A’ Levels including History, English Literature
and
Divinity
• Mabelreign Girls High School- ORDINARY LEVEL
(2001-
2004)
Six O’ Levels including English and Mathematics
PERPETUA CHIKOLOLERE