Perit M. Hakuz
MBA, PMP, PMI-ACP, PMI-PBA, PMI-PMOCP, PMO-CP, ITIL, CTFL, RFID+, MCTS, MCSE,
MCSA, Engineer
Experience
Airport Services Manager (ASM)
Overview
Experienced
Canadian/Jordanian
Worked with SITA team to provide best services to the client.
professional with over
Followed up on operational incidents and requests.
25 years’ experience in
the public and private
Worked with different stakeholders (Airport, service providers, consultants, project managers) to
sectors; SITA, General
provide the best service.
Electric (GE) - airline
Coordinated service delivery in operational phase.
industry, IATA
Conducted service performance reviews.
Identify, develop and coordinate change management including Change Approval when required. (International Air
Transport Association),
Project Manager (IT Delivery)
US Agency for
Coforge, Amman, Jordan (covering MEIA). Jul 2020 – May 2023 (was contracted to SITA)
International
Project Manager for Middle East, Africa and India (Projects value over USD 50 Millions).
Development (USAID)
Meeting Clients/Stakeholders in person and virtually (different cultures / time zones).
and European Union
Worked with Jordan iBorders project for two years, billing of airlines on behalf of the client and
(EU) projects
follow up on cash collection.
Business skills:
Member of SITA Local Management, Amman Office.
project/program
management, social,
Project Manager (IT Delivery)
business, strategy
SITA, Amman, Jordan (covering MEIA). May 2016 – Jul 2020
formulation and
Project Manager for Middle East, Africa and India (Projects value over USD 50 Millions).
planning.
Implementing SITA PSS/aviation solutions at customer sites.
Excellent experience
Meeting Clients/Stakeholders in person and virtually (different cultures / time zones).
working with various
Arranging Workshops and training for clients.
cultures in a variety of
Following up on client billing and cash collection.
Requirement gathering, documentation, change requests and follow up with Development (JIRA). global organizations
SITA, Toronto, ON, Canada (covering Pearson Airport). Jul 2023 – Dec 2023
Pricing of services for new bids/contracts.
Member of SITA Local Management, Amman Office.
Implementation Consultant
eBridge Connections. Burlington, ON, Canada. Nov 2010 - Jan 2014
Confirm stakeholders’ needs and provide action plans that ensure minimum disruptions while
implementing.
Install eBridge Connections software at clients’ sites and integrate it with their accounting
systems.
Produced EDI maps with the latest standards for data exchange between trading partners.
Modified client’s map (scripts) files for the use of EDI (Electronic Data Interchange).
Consultant / Short term / Freelancer/Professional services
Various clients; European Union short term projects (working with Civil Aviation Regulatory
Commission, Jordan Investment Board, Jordan Enterprise Development Corporation) GE Aviation,
and Deloitte. Feb 2007 – Sep 2010
Worked as Consultant freelancer providing professional services as:
Drafted the Information System and Business Specifications of the Jordan Aviation Industry Data
bank, with business and technical specifications that could be used by CARC (Civil Aviation
Regulatory Commission).
Prepared draft RFP for the development of the database to be used in the tendering for services
of external solutions developers and providers.
Gathered, documented, prioritized internal and external users’ requirements.
Met with different stakeholders (CEO, head of departments, staff) to identify and document
requirements.
Prepared RFP (Request for Proposal) for CRM system.
Part of the GE team that successfully won the contract for building the new 50 aircraft fleet
(engines).
Provided both technical and non-technical support for the airlines (Etihad Airways, Amiri Flight)
and the maintenance company (ADAT/GAMCO).
Participated actively with training that was provided to our clients, like LEAN.
Handled pending commercial (warranties/invoices) issues with GE clients and closed them in a
professional manner.
Conducted Business Analysis/IT review that studied current status and future plans and aligned
them with the organizations plans, including timeline and estimate budget.
Developed the IT department organization chart including writing the job descriptions.
Delivered papers on KMS (Knowledge Management System), CRM (Customer Relation
Management), IC (Information Center) and how they should be integrated.
Perit Hakuz
Citizenship
Canada
Jordan
Certifications
PMP (Project
Management
Professional)
PMI-ACP (PMI
Agile Certified
Practitioner)
PMI-PBA
(Professional in
Business Analysis)
PMO-CP (PMO
Certified
Practitioner)
PMI-PMOCP
(Project
Management
Office Certified
Professional)
ITIL v3
Foundations
ISTQB
Foundation
(CTFL)
MCTS (Dynamic)
MCSE (Microsoft
Certified System
Engineer)
MCSA (Microsoft
Certified System
Administration)
RFID+
1
Studied the financial section of a tender to upgrade and replace the banking system of a national
bank in Yemen.
Languages
Regional Program Manager, Simplifying the Business (StB), MENA
IATA (International Air Transport Association). Amman, Jordan (covering Middle East and North Africa).
Jan 2005 – Nov 2006
Represented and managed (Program Management) StB (Electronic Ticket (ET), Common Use
Self Service (CUSS), Bar Code Boarding Passes (BCBP), IATA e-Freight, Radio Frequency ID
(RFID)) in MENA (include conducting training). As a direct result, all IATA airlines (30 airlines)
members in the region got involved and committed to the ET target and started their projects, and
the first three MOU (Memorandum of Understanding) were signed that covered CUSS, BCBP.
Managed the monthly and yearly regional budget and expense forecasting for the StB program.
Developed the StB team portal that was used to exchange information online between virtual
teams.
Became the regional expert on StB issues providing support for the airlines and IATA country
managers.
Met airlines and other stakeholders (CEO, AVP, head of departments, Managers, staff) to discuss
progress and needed support, developed action plans and removed obstacles.
Successfully organized events and presented workshops for StB in the MENA region.
Production Manager
Education
MBA - New York
Institute of
Technology (NYiT)
Business
Administration
BSc - University of
Jordan
Mechanical
Engineering
Membership
Strategy Network Marketing – web application company. Amman, Jordan. Sep 2004 – Jan 2005
Met customers and performed the requirement gathering/system analysis.
Prepared proposals and final contracts, managed signed contracts as they became “projects”;
supervised and directed production staff developing web applications, from graphic designers,
.Net programmers … etc.
Supervised change requests by clients and ensured the proper planning and follow-up.
Senior IT Consultant
Jordan Poverty Alleviation Program (A USAID program). Amman, Jordan. May 2001 – Jun 2004
Authored the IT section for the “National Strategy for Poverty Alleviation”, which was
subsequently adopted by the Jordanian government in 2002.
Designed the new database/application, hosted at National Aid Fund (NAF), managing full time
programmers/developers. The database reduced processing time and duplication.
Produced the first poverty maps utilizing GIS (Geographical Information Sampling) using ArcView
8.2, including analysis.
Project manager for the automation of NAF (500,000$ budget – with additional 500,000$ as
standby), that included re-designed NAF network (50 offices in Jordan)
Participated in committees at the National Aid Fund; covering IT related and non-IT related
issues.
Authored RFPs and TORs for staff; interviewed and selected potential staff.
Carried out presentations at different levels for the project to the Cabinet, Minister(s), top level
government and private sectors and staff.
Senior Engineer
Royal Jordanian Airlines - Engineering & Maintenance department. Amman, Jordan. Apr 1994 – May 2001
Member of TQM selective team at Royal Jordanian Airlines Maintenance Department (12 out of
1,400 people). Prepared invoices (Aircraft Engines repair) & participated in negotiations of
contracts.
Acted as IT manager (for Maintenance Department).
Business analysis, to determine needs and future plans.
System analysis (either for in-house development or 3rd party).
Member of first Internet/website for Royal Jordanian committee (5 persons committee) in 1997.
Developed an application that assisted in correcting and maintaining the technical records as
new standard was enforced (traceability to time zero) that facilitated in completing the sales of
the 18 RB211 engines without issues.
Developed a corrective application (VB5) for the engine test cell in coordination with
SNECMA/GE.
Review & negotiations of contracts (IT related) like SLA and financial, getting value/services for
money paid for.
Cost Control:
Developed an application (FoxPro based and was upgraded to MS Access later) to manage third
party repairs, return and cost, that reduced the time, increased the accuracy of the billing and
provided up-to-date reports.
Checked work orders by clients against material issued and repairs carried out to produce
invoices (Aircraft Engines repair).
Member of four people that prepared the yearly budget for the department that covered IT, HR,
insurance, capital investment … etc.
Worked on the separation from RJ (financially), that involved inventory, pricing, budgeting and
evaluation of the facility.
Perit Hakuz
English
Arabic
PMI
PMI Jordan
Chapter (xPresident)
PMI Southern
Ontario Chapter
(Toronto)
PMI UAE
PMI Saudi Arabia
Jordan
Engineering
Association.
Volunteer
X-President PMI
Jordan chapter
X- Chairman
Jordan Rugby
Club (JRFC)
Industries
Airlines/Aviation
Engineering
Government
Consultancy
(USAID/EU)
ITHardware/software
International
agencies /
companies
Computer
packages
MS Office (Word,
Excel, Access,
Outlook,
PowerPoint)
MS Project,
Publisher, VISIO
Adobe Photoshop
& Illustrator
ESRI ArcVeiw 8.2
(GIS)
Adobe Acrobat
Crystal Reports
SalesForce.com
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