Peris Muthoni Wambui

Dedicated admin and Customer Service & Client Support (Email, Chat, Phone)

Time Management & Multi-tasking

Strong Written and Verbal Communication

Critical Thinking & Problem Solving

Team Collaboration (Slack, Zoom, G Suite, Fresh books, Travefy, Asana)

Adaptability & Continuous

customer-centric professional with 8+ years of experience in administration, client service, operations, and remote customer support across B2B and B2C environments. Skilled in email, live chat, and phone support, with a proven track record of maintaining high satisfaction ratings and resolving complex customer issues efficiently. Adept at managing KPIs, improving workflow processes, and collaborating with cross-functional teams to enhance service delivery. Recognized for strong communication, problem-solving, and the ability to work independently in fast-paced, dynamic environments.