Peola Philogene

Peola Philogene ■- | ✉- Objective Versatile professional with extensive experience in customer service, administrative support, and client engagement. Skilled in managing operations, supporting remote teams, and delivering excellent results in fast-paced environments. Seeking remote opportunities where I can contribute strong organizational, communication, and problem-solving skills to support business success. Education Caribbean Examinations Council Results: • Mathematics – Grade 3 • English – Grade 2 • Social Studies – Grade 2 • Information Technology – Grade 2 • Principles of Business – Grade 1 • Office Administration – Grade 2 Work Experience HomeLight — Home Consultant -) • Assisted clients with documentation and guided them through detailed processes. • Responded to inquiries and ensured client satisfaction with timely follow-ups. • Delivered excellent service under deadlines, maintaining accuracy and professionalism. Ojo Labs — Customer Engagement Representative -) • Resolved client account queries and supported renewals with accuracy. • Handled sensitive data and maintained high service standards. • Strengthened communication and problem-solving skills in a remote environment. 1888 Go Answer — Customer Service Representative (2021) • Managed high-volume calls and emails with efficiency and professionalism. • Delivered accurate information while maintaining client satisfaction. Velox Performance Inc — Customer Service Representative -) • Resolved client issues promptly, ensuring positive customer experiences. • Supported engagement initiatives and improved retention. Key Skills • Strong customer service and client relations experience • Sales support and follow-up coordination • Excellent written and verbal communication • Microsoft Word, Excel, and Outlook proficiency • Organizational and multitasking abilities • Quick thinker with proven problem-solving skills • Remote work readiness and self-motivation References Available upon request.