Penninah Wanjiku Maina

Hello, I'm Penninah Wanjiku, a dedicated and detail-oriented professional with a strong background in Business and Information Technology, holding a Bachelor’s degree in Business and IT and a Diploma in Information and Communication Technology. With several years of hands-on experience, I offer a versatile skill set in Customer Service, Administrative Support, Data Entry, Editing & Proofreading, and IT Support.

I pride myself on being highly organized, dependable, and detail-oriented. Whether I’m managing inboxes, scheduling meetings, updating CRMs, or handling customer inquiries, I approach each task with care and precision. My calm and clear communication style helps me resolve issues efficiently while keeping customers happy and engaged.

In customer service, I’m empathetic and solution-focused—delivering fast, friendly, and effective support through email, chat, or phone. I’ve used various CRMs and support tools to track and resolve tickets while maintaining a high level of professionalism.

As an administrative assistant, I’ve supported teams by handling tasks like calendar management, email filtering, internet research, travel planning, and document creation. I’m comfortable juggling multiple responsibilities and always stay on top of deadlines.

In data entry, I bring speed, accuracy, and a keen eye for detail. I’ve worked extensively with spreadsheets, databases, and online systems to ensure all information is clean and consistent.

I also provide editing and proofreading services, polishing documents for clarity, grammar, and tone to make sure every message is professional and well-crafted.

On the technical side, I offer IT support—troubleshooting software, assisting users, and maintaining systems. My background helps me quickly adapt to new tools and tech environments.

I’ve worked with platforms such as WordPress, Zoho, Google Workspace, Microsoft Office, and task management tools like Trello and Asana. I’m tech-savvy, eager to learn, and enjoy streamlining processes for better results.

If you’re looking for someone who’s proactive, reliable, and truly committed to helping your business succeed, I’d love to support your team.

Let’s connect!