Penelope Reilly

Penelope Reilly (nee Privett- |-| www.linkedin.com/in/penelope-reilly Career Summary A passionate “Data Artist” with a keen eye for building informative, visually pleasing and interactive dashboards. Comprehensive experience across many industries, including sports, telecommunication and government. Broad knowledge of data visualisation and analysis, content design and facilitation, stakeholder engagement, continuous improvement and process documentation. Key Strengths ● Strong reporting and data visualization experience using Tableau Desktop and Server ● High level problem solving skills with outstanding attention to detail ● Strong ability to effectively engage with business stakeholders Professional Experience DATABOOK | Palo Alto, California, USA May 2020 Data Visualisation Consultant Databook is an AI-powered, customer intelligence platform based in Palo Alto, California. Databook combines predictive intent data, real-time insights and time-saving productivity tools to improve selling performance across the enterprise. Databook recently raised US$5M in seed funding ● Brought on as an independent consultant, I was asked by Databook to build Executive-versions of their customer intelligence dashboards across three key visualisation platforms - Tableau, DataStudio and PowerBI ● Effectively managed client relationship remotely with Databook delivering the project on time and under budget AUSTRALIAN FOOTBALL LEAGUE | Melbourne, Victoria, Australia February 2019-Current Reporting Analyst ● January 2020-Current Making large and/or complex data more accessible, understandable and usable by transforming, improving and integrating data using Tableau Achievements: ● Sole, independent, in house data visualisation expert with extensive, self-taught Tableau skills including calculated fields, sets, parameters and dashboard actions ● Developed and rolled out suite of desktop and mobile optimised dashboards to be used by CEO and Executive team to report on key metrics for each round of the AFLW, Marsh Community Series and AFL seasons ● Developed and rolled out dashboard containing Experian Mosaic data to be used by clubs to analyse and segment their membership and prospect base Membership Training Coordinator February 2019-December 2019 ● Delivery and management of Archtics and Tableau training for clubs and internal staff ● Assist with the management and development of Tableau dashboards for multiple departments ● Build and foster relationships across all clubs and provide troubleshooting support Achievements: ● Developed and implemented a comprehensive, multi-stage Tableau training program for internal and external users, including facilitator lead sessions, user guides containing AFL specific content, supporting Tableau workbooks and online knowledge base ● Redesigned and added additional content to internal Archtics online training portal, including creating process documentation and training videos allowing AFL to move to an online only training model for new users nbn | Gold Coast, Queensland, Australia March 2013-November 2018 Learning Facilitator ● August 2016-November 2018 Delivery of training courses and ensuring successful training outcomes by delivering content in an engaging and impactful way Achievements: ● Lead outsourcing of Enquiries and Complaints training to external partner including creating training material and accrediting external facilitators resulting in the successful launch of the new contact centre ● Devised and rolled out training for new customer relationship management system (Salesforce) which lead to improved processes and system efficiency Facilitation | Documentation | Quality March 2013-August 2016 ● Delivery of training courses and ensuring successful training outcomes by delivering content in an engaging and impactful way ● Implement and manage contact centre quality framework Achievements: ● Redesigned Induction program to increase role readiness for consultants based on “best fit” content resulting in better training experience and faster speed to competency ● Redesigned and maintained new process documentation framework and templates to simplify and standardise knowledge resources ● Redesigned call centre quality assessment framework to streamline processes and improve efficiency and understanding SERCO (FORMALLY EXCELIOR) | Gold Coast, Queensland, Australia - SENIOR QUALITY ANALYST - PRODUCT SUPPORT SPECIALIST 2010 -2011 CUSTOMER SERVICE REPRESENTATIVE 2009 -2010 HOUSING INDUSTRY ASSOCIATION | Australia 2007 - 2009 TRAINING COORDINATOR (Brisbane Regional Office) - WORKSHOP PROJECT COORDINATOR (Canberra National Office) 2007 Education and Professional Development Tableau | ​Tableau Desktop I & II LIV Training | ​Cert IV Training & Assessment TAE40110 The University of Queensland​ ​|​ Bachelor of Applied Science (Wildlife Science) -