Pelumi Aikore. Z

PELUMI AIKORE Ibadan, Oyo State, Nigeria |-| - Administrative & Creative Support | Virtual Assistant & Graphic Designer CAREER OBJECTIVE Detail-oriented and versatile professional with 2+ years of experience providing administrative and virtual assistance, combined with proven graphic design skills using Canva. Adept at delivering operational and executive support, managing schedules, and streamlining workflows, while also creating visually engaging content for various platforms. Eager to leverage both administrative and creative talents to contribute to a dynamic team and achieve organizational goals in a remote setting. EDUCATION The Polytechnic Ibadan | Ibadan, Oyo State, Nigeria | Higher National Diploma in Computer Science | August 2024 Fly High College | Lagos State, Nigeria | Senior Secondary School Certificate | July 2016 Relevant Coursework: ●​ Data Management: Expertise in data management and office applications (Excel, Word). ●​ Database Systems: Knowledge of database systems for effective information storage and management. ●​ Office Applications: Proficient in data entry, record keeping, and document creation (Excel, Word). ●​ Graphic Design Fundamentals: Self-directed learning in design principles, layout, and visual communication, with a focus on practical application in Canva. SKILLS & SOFTWARE PROFICIENCY ●​ Graphic Design (Canva): Expertise in designing a wide range of visual materials, including social media graphics, marketing collateral, presentations, logos, flyers, menus, and brand identity elements. ●​ Google Workspace (Docs, Sheets, Gmail, Calendar, Meet): Proficient in document management, file organization, spreadsheet management, email management, and appointment scheduling. ●​ Notion: Skilled in using Notion for project management, documentation, team collaboration, and workflow automation. ●​ Email Management: Effectively organizing, prioritizing, and responding to emails. ●​ Calendar Scheduling: Coordinating meetings, events, and deadlines. ●​ Data Entry & Analysis: Proficient in accurate data input, organization, and tracking using Excel and Google Sheets. ●​ Customer Support: Experience in providing customer service via email, live chat, and CRM platforms. ●​ CRM Systems: Basic knowledge of Zoho, HubSpot. ●​ Project Management Tools: Proficient in Asana, Trello, and Notion. WORK EXPERIENCE Slyde International Services Limited | Ibadan, Oyo State, Nigeria | Customer Support Officer | June 2021 – Sept 2023 ●​ Provided operational support by managing executive emails, calendars, and travel arrangements, ensuring efficient workflows. ●​ Streamlined data management and file organization by maintaining and updating records in Google Sheets for easy retrieval. ●​ Managed a high volume of customer inquiries via phone, email, and live chat, providing travel information and resolving issues. ●​ Utilized Google Sheets for data tracking and report preparation, providing insights for data analysis. ●​ Prepared detailed travel itineraries, booking confirmations, and travel documentation, ensuring compliance and managing event planning logistics. ●​ Compiled and analyzed customer feedback and travel performance data to generate reports, identifying areas for improvement. ●​ Designed and created marketing presentations and promotional materials using Canva, contributing to improved client engagement. Cross & Churchill Real Estate | Ibadan, Oyo State, Nigeria | Sales Representative Intern | Dec 2020 – May 2021 ●​ ●​ ●​ ●​ Assisted in promoting and selling properties and engaging with potential clients. Conducted market research to identify potential buyers and enhance sales strategies. Maintained customer records and followed up with leads. Developed visually appealing flyers and social media graphics using Canva to enhance property promotion and attract potential buyers. REFERENCE Available Upon Request