Peggy Sturman

Peggy Sturman --linkedin.com/in/psturman TECHNICAL SUMMARY: Operating Systems: Windows, Macintosh, Linux (Red Hat), Android Bug Tracking Tools: Microsoft Team Foundation Server, HP Quality Center, Bugzilla, JIRA Test Management Tools: Microsoft Test Manager, HP Quality Center, VMWare Test Automation Tools: SoapUI, Fiddler, Selenium WebDriver, Maven IDE/Editors: Eclipse, IntelliJ Languages/Frameworks: HTML, XML, SQL, Java, TestNG, JUnit Browsers: Chrome, Firefox, IE, Safari PROFESSIONAL EXPERIENCE Thomson Reuters, San Francisco, CA Senior QA Engineer – Hosted Practice Technology February 2014 to Present  Senior QA Engineer working on an Agile driven development team;  Collaborate with all stakeholders in the QA and development process;  Design and execute test cases based on PBI acceptance criteria using MTM;  Web service testing using SoapUI and Fiddler;  Exposure to writing and executing SQL queries to verify back-end data using MSSMS;  Manage PBI's and report/track defects using TFS;  Mentor and train QA interns;  Gave companywide training under Pay it Forward learning initiative on being an effective remote worker;  Self-driven learning writing Selenium WebDriver automation scripts in Java.  Technologies Used: TFS, MTM, SQL, SoapUI, Fiddler, Selenium WebDriver, Java Senior Escalation QA Engineer – Litigation Solutions April 2010 to February 2014  Managed customer escalations from Technical Support.  Had 95% resolution rate in 24 hour turnaround time for client escalations.  Ensured Technical Support, QA and Development teams worked together to solve client issues;  Authored technical documents for the internal technical support knowledge base;  Reviewed all Help files and User Guides;  Technologies Used: HPQC, SQL Product Manager February 2005 to April 2010  Setup and implemented internal new product training;  Ensured key scheduled products were delivered on time;  Served as effective, external oversight for QA test process on new products;  Created internal User Documentation for use in Salesforce;  Coordinated internal beta testing of all Case Notebook and RealLegal products;  Ensured effective advanced communication to all internal teams in regards to upcoming releases;  Acted as a liaison between Customer Technical Support and Engineering to help address customer issues and feature requests.  Technologies Used: HPQC, Salesforce, PPT Connoisseur of Travel (COT), Palo Alto, CA Web Project Manager/QA Engineer April 2006 to August 2007  Managed a team of web designers and developers to ensure the quality of the COT web site and all ontime deliverables and maximize within budget guidelines;  Coded monthly newsletter in HTML and uploaded to live website using a content management tool;  Sole QA Engineer for COT. Tested website under various browsers;  Worked directly with the CEO to ensure that the vision for COT website was executed correctly.  Technologies Used: HTML, Photoshop Pulse Entertainment, San Francisco, CA Senior QA Engineer June 2005 to November 2005  Tested web services both on staged server and once it was deployed to client’s site (American Greetings, Bud Light, Blue Mountain Greetings, for example);  Used Jmeter to create and maintain automated XML HTTP requests for Linux based servers using Java and Tomcat;  Configured and maintained client machines to test various browsers and multiple installs of Java;  Wrote tests cases and scenarios for usability testing.  Technologies Used: Jmeter, XML, Java, JIRA Ladies Workout Express, Mountain View, CA Owner/Manager  2003 to 2005 Performed management duties for Ladies Workout Express, Mountain View. Microsoft, Mountain View, CA Software Test Engineer – Meetings Services Team 2000 to 2003  Wrote test design specs and test cases for Office .NET, PowerPoint and Office Art for Windows;  Wrote and maintained automation scripts for all testing areas using an in-house tool and VB 6.0;  Technologies Used: Office, VB Macromedia, San Francisco, CA Senior QA Engineer 1999 to 2000  Developed feature areas in collaboration with software engineers;  Reviewed and edited User Manuals for Flash;  Contributed to feature planning;  Created test plans and wrote scenario tests;  Developed, executed, and maintained test cases in HTML for functional areas of responsibility;  Paired with external beta testers for feature testing.  Technologies Used: HTML, Flash, Dreamweaver, FileMaker Pro Adobe Systems Incorporated, San Jose, CA QA Lead 1994 to 1999  Lead testing efforts for Acrobat Capture software and Capture, Import and Scan Plug-ins for Acrobat;  Performed localization testing for the Capture product (Tier 1 & 2);  Technologies Used: Vantive, Office, Acrobat CERTIFICATIONS AND TRAININGS:  Professional Scrum Master I – Scrum.org EDUCATION:  ADT Business (Transfer to SJ State) – West Valley College, San Jose, CA 2013 - 2018 (expected)