Pee Jay De Los Santos Concepcion

 Pee Jay de los Santos Concepcion Block 207 Lot 26 Lotus St Brgy Pembo Makati City Philippines E-mail:-Mobile number:- Summary: has a diverse professional background with: 4 years of experience in Customer Service Operations. 5 years of expertise in Quality Assurance and Quality Training Management. 5 years of proficiency in Business and Reporting Analysis. Job Experience: Quality Assurance Manager Konscious House of Brands July 2023 up to Present Business Analyst TDCX Philippines July 2018 up to July 2023 Quality & Training Supervisor Harte Hanks Phils. Inc. November 2012 up to October 2017 Level 2 Quality Assurance Analyst C3 Customer Contact Channels June 2012 - Nov 2012  Performance Development Coach    ePerformax Contact Centers & BPO Feb 2012 - June 2012  Performance Analyst ePerformax Contact Centers & BPO Dec 2007 - Jan 2012  Customer Service Representative SITEL Mar 2007 - Sep 2007 Technical Support Representative People Support Incorporated Aug 2006 - Jan 2007  Technical Support Representative SYKES ASIA Incorporated Sep 2005 - June 2006  Educational Attainment:  Green Belt Six Sigma Training DLSU School of Business (March 2015) BSBA Computer Information System -) FEU-FERN College Computer System Design Development  AMA Computer College -) Holy Child Academy -) Novaliches, Q.C. Holy Angels Montessori School -) Project 4, Q.C.  Trainings/Seminar:  Green Belt Six Sigma Certified September 2016 - https://www.6sigmaph.com/blog/qa-sup-reduces-ops-defects-and-saves-p14m-receives-six-sigma-certification Green Belt Six Sigma Training March- PERFORM CONFERENCE (management training) March 2012 (ePerformax) 2011 PERFORM CONFERENCE (management training) June 2011 (ePerformax) 2010 PERFORM CONFERENCE (management training) June 2010 (ePerformax) Collections/Recovery Solutions Training May 2009 (ePerformax) Community Support Senior Agent Training May 2008 (ePerformax) Literary Editor, AMA school paper -) Assistant Editor in Chief, AMA school paper -) Treasurer, AMA Student Organization -) Achievements: Vanguard Awardee 2nd Quarter 2019 TDCX Philippines 1st Quarter Top Rep 2019 TDCX Philippines Top SRD Rep May 2019 TDCX Philippines Top SRD Rep March 2019 TDCX Philippines Top SRD Rep February 2019 TDCX Philippines Top SRD Rep January 2019 TDCX Philippines 4th Quarter 2nd Top Rep 2018  TDCX Philippines Top SRD Rep December 2018 TDCX Philippines Top SRD Rep November 2018 TDCX Philippines Best Quality Supervisor Harte Hanks Phils Inc June 2015 Best Quality Supervisor November 2014 Best Supervisor Circle Of Excellence Year 2014 - Harte Hanks Phils. Inc. Best Quality Supervisor Harte Hanks Phils Inc April 2014 Best Quality Supervisor Harte Hanks Phils Inc March 2014 Most Consistent Performance Analyst (December 2011) Collections Agent of the Year (June 2010) Gold Member Club (January- July 2010) Certificate of Good Attendance (May 2008) Agent of the Month SITEL (May 2007) Certificate of Perfect Attendance Sykes Asia Inc. (February, March, April 2006) 2nd Place Turbo C Programming AMA IT Skills Olympics(April 10, 2003) 1st Place MS Word event AMA IT Skills Olympics (April 10, 2003) 3rd place Spelling Contest AMA IT Skills Olympics (April 10, 2003) 1st place IT Quiz Bee event AMA IT Skills Olympics (April 10, 2003) 2nd Honors - Holy Angels Montessori School March 1997 Third Honors -Holy Angels Montessori School March 1995 2nd Honors - Holy Angels Montessori School March 1996 Character References are available upon request.