Pee Jay De Los Santos Concepcion
$10/hr
Expert in Customer Service, Quality Assurance, & Data Analytics
Pee Jay de los Santos Concepcion
Block 207 Lot 26 Lotus St Brgy Pembo Makati City Philippines
E-mail:-Mobile number:-
Summary:
has a diverse professional background with:
4 years of experience in Customer Service Operations.
5 years of expertise in Quality Assurance and Quality Training Management.
5 years of proficiency in Business and Reporting Analysis.
Job Experience:
Quality Assurance Manager
Konscious House of Brands
July 2023 up to Present
Business Analyst
TDCX Philippines
July 2018 up to July 2023
Quality & Training Supervisor
Harte Hanks Phils. Inc.
November 2012 up to October 2017
Level 2 Quality Assurance Analyst
C3 Customer Contact Channels
June 2012 - Nov 2012
Performance Development Coach
ePerformax Contact Centers & BPO
Feb 2012 - June 2012
Performance Analyst
ePerformax Contact Centers & BPO
Dec 2007 - Jan 2012
Customer Service Representative
SITEL
Mar 2007 - Sep 2007
Technical Support Representative
People Support Incorporated
Aug 2006 - Jan 2007
Technical Support Representative
SYKES ASIA Incorporated
Sep 2005 - June 2006
Educational Attainment:
Green Belt Six Sigma Training
DLSU School of Business (March 2015)
BSBA Computer Information System -)
FEU-FERN College
Computer System Design Development
AMA Computer College -)
Holy Child Academy -)
Novaliches, Q.C.
Holy Angels Montessori School -)
Project 4, Q.C.
Trainings/Seminar:
Green Belt Six Sigma Certified September 2016 - https://www.6sigmaph.com/blog/qa-sup-reduces-ops-defects-and-saves-p14m-receives-six-sigma-certification
Green Belt Six Sigma Training March- PERFORM CONFERENCE (management training) March 2012 (ePerformax)
2011 PERFORM CONFERENCE (management training) June 2011 (ePerformax)
2010 PERFORM CONFERENCE (management training) June 2010 (ePerformax)
Collections/Recovery Solutions Training May 2009 (ePerformax)
Community Support Senior Agent Training May 2008 (ePerformax)
Literary Editor, AMA school paper -)
Assistant Editor in Chief, AMA school paper -)
Treasurer, AMA Student Organization -)
Achievements:
Vanguard Awardee 2nd Quarter 2019 TDCX Philippines
1st Quarter Top Rep 2019 TDCX Philippines
Top SRD Rep May 2019 TDCX Philippines
Top SRD Rep March 2019 TDCX Philippines
Top SRD Rep February 2019 TDCX Philippines
Top SRD Rep January 2019 TDCX Philippines
4th Quarter 2nd Top Rep 2018 TDCX Philippines
Top SRD Rep December 2018 TDCX Philippines
Top SRD Rep November 2018 TDCX Philippines
Best Quality Supervisor Harte Hanks Phils Inc June 2015
Best Quality Supervisor November 2014
Best Supervisor Circle Of Excellence Year 2014 - Harte Hanks Phils. Inc.
Best Quality Supervisor Harte Hanks Phils Inc April 2014
Best Quality Supervisor Harte Hanks Phils Inc March 2014
Most Consistent Performance Analyst (December 2011)
Collections Agent of the Year (June 2010)
Gold Member Club (January- July 2010)
Certificate of Good Attendance (May 2008)
Agent of the Month SITEL (May 2007)
Certificate of Perfect Attendance Sykes Asia Inc. (February, March, April 2006)
2nd Place Turbo C Programming AMA IT Skills Olympics(April 10, 2003)
1st Place MS Word event AMA IT Skills Olympics (April 10, 2003)
3rd place Spelling Contest AMA IT Skills Olympics (April 10, 2003)
1st place IT Quiz Bee event AMA IT Skills Olympics (April 10, 2003)
2nd Honors - Holy Angels Montessori School March 1997
Third Honors -Holy Angels Montessori School March 1995
2nd Honors - Holy Angels Montessori School March 1996
Character References are available upon request.
