Segilola Vivian Pedro
- •-
Customer Service Representative
Dynamic, Dedicated and resourceful Telemarketer | Customer Service Representative. I pride
myself in connecting with prospects, engaging with them to understand their needs in other
ways, to upsell and cross -sell. Making outbound and receiving inbound calls with a great
background in managing emails and follow-ups.
WORK EXPERIENCE
Community Manager • Remote • 05/2024 - Present
Embold designs
Community Manager • Board
Business Analyst • Remote • 03/2024 - Present
Go Caboo
Business Analyst • Internship
Urban Air Adventure Parks • Remote • 04/2024 - 08/2024
Urban Air is the ultimate indoor adventure park and a destination for family fun. The parks
feature attractions perfect for all ages and offer the perfect destination for unforgettable
kids’ birthday parties, exciting special events and family fun.
Manager, Brand Development & Events|Customer Service Representative • Full-time
BNB media Agency • Remote • 04/2024 - 05/2024
A Media agency working with with artists and photographers and brands.
Telemarketer • Freelancer
Glam garage signatura • Lagos State, Nigeria • 11/2010 - 03/2012
Customer Service Representative • Full-time
• A company which stands with you in your choice and helps you do better.
• Achieved a 95% customer satisfaction rating through exceptional service and product
knowledge, leading to increased customer loyalty and repeat business, beautiful and
excellent communication, creating customer trust Understanding time management and
organizational skills made me relate with my customers and bonded beautifully with my
team.
• Helping people fall in love with services rendered to them and giving care to customer
issues gives me great fulfilment
• Compiling colours and interests for clients to reduce search by 50%
• Introduced staff awards for exemplary recognition
• Introduced team bonding games and monthly hangout events
• Increased profit by creating upselling products
St Chris Movin Arts • Lagos • 09/2001 - 11/2004
Detail-oriented and creative company specializing in crafting heartfelt birthday cards and
personalized picture frames, designing business cards. With a keen eye for design and a
passion for creating memorable experiences, adept at customizing each piece to suit
individual preferences. efficiently while maintaining a warm and welcoming atmosphere for
clients alike. Committed to spreading joy and fostering meaningful connections through
thoughtful gestures. Ready to bring a personal touch to homes, colleagues and individuals
Customer Service Representative • Full-time
CERTIFICATIONS
Introduction to Tik Tok • 03/2023 - Present
Aleph Group, Inc
In Demand skills • 12/2023 - 01/2024
Digital Witch Support Community
PROJECTS
Cab hiring Service • 06/2024 - Present
Go Caboo
• Evaluating current business processes and identifying potential areas for improvement.
• Gathering insights about issues that need resolving or processes that can be improved.
• Recommending organizational changes, such as new CRM systems
• Training and coaching staff members.
VOLUNTEERING & LEADERSHIP
Digital Witch Support Community • 01/2024 - 07/2024
Head Admin • Lagos, Lagos State
Administrative assistant, assisting with student needs and tutorials, gathering information,
documentation and student satisfaction. Strategizing, coordinating and motivating students
to achieve a common goal.
SKILLS
Appointment Scheduling, Coaching, Cold calling, Cold Calling, Communication, Customer
Relationship Management (CRM), Customer Service, Food Preparation, Inbound Sales, Lead
Generation, Management, New Product Release, Problem Solving, Sales, Virtual Assistant,
Voiceover art, Voiceover artist
Interests: Community Involvement, Cooking, Dancing, Speaking Engagements, Teaching
