Pedro Sarah Afinavie

I am a dedicated customer retention and sales professional with strong experience in business development, appointment setting, and customer engagement across international and remote work environments. I have supported sales teams in driving revenue growth through consistent prospecting, lead qualification, and structured follow-up, while maintaining high standards of customer experience and operational efficiency.

As a Business Development Representative (BDR) at Salary.com, I worked closely with HR leaders, compensation managers, and senior business decision-makers, engaging prospects through outbound calls, emails, and LinkedIn outreach. I identified target accounts, qualified leads using defined criteria such as business needs, budget, authority, and timing, and scheduled product demonstrations for Account Executives. I consistently met and exceeded activity and pipeline targets, contributing to a strong and sustainable sales funnel. I maintained accurate and detailed records in CRM systems to support forecasting, reporting, and performance tracking, and collaborated with Account Executives to ensure seamless handoff of qualified opportunities.

Previously, as an Appointment Setter at Call Expert Insurance Supermarket, I managed high-volume outbound calling campaigns, pre-qualified prospects, and scheduled multiple daily appointments for licensed insurance advisors. I consistently achieved call and appointment targets while delivering high-quality leads that supported successful policy sales. This role strengthened my resilience, persuasive communication, and ability to perform effectively in fast-paced, target-driven environments.

In addition to sales, I bring solid experience in customer service and virtual administrative support. I manage client inquiries, resolve concerns professionally, coordinate schedules, and support daily operations through email management, data entry, document preparation, and calendar organization. I am proficient in CRM platforms, Google Workspace, and Microsoft Office, enabling me to work efficiently and independently.

Overall, I am highly organized, detail-oriented, and results-focused, with strong communication, active listening, problem-solving, and time-management skills. I am committed to delivering value, supporting team objectives, and ensuring every client interaction is handled with empathy, clarity, and professionalism.