Pedro Lazaro O. Pineda

I have about 17 years of experience in the customer service industry. I have worked in different roles such as Customer Service Representative, Subject Matter Expert/Senior Agent, and Team Leader/Coach/Supervisor. 

I handled different types of campaigns like billing and technical support for mobile phones and ISPs, billing and directory assistance for telcos, and customer service for a financial account to name a few. I am also well versed into different mediums of support as I managed email and voice teams in the past.

I have strong performance management background with excellent analytical, problem-solving and decision-making skills. I am also very proficient in MS Office applications.

I am an expert in developing customer service reps through a systematic coaching system. I am a great problem solver. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I look forward to working with you for any projects you need assistance with.