Pedro David Sotelo

Pedro David Sotelo García ABOUT ME Passionate, reliable virtual assistant with over 7 years’ experience in customer facing roles, client focused and results-oriented person, strong customer service background, collecting and organizing documents, skilled in technical support, sales, and retention with a strong drive for CONTACT personal and professional growth, my career showcases the energy, - passion, and dedication that lead me to excel in any role I take. - WORK EXPERIENCE www.linkeding.com/in/pedrosotelo-garcia-13956b75 QLW Law Group PC Feb 2024- Present Virtual Assistant SKILLS -Collecting and managing proper information related to personal injury cases and resolved an 8-month list of clients missing BI Limits information. • Detailed Oriented • Critical Thinking and problem solving -Logging all communications with Defense and plaintiff Insurance companies, clients, and medical providers into Legal CRM Software (Case Peer) • Communication -Compiling Medical records, LOR, Paylog, Bills and other documents for • Interpersonal skill attorney to review • Team Work -Provide updates on the client’s personal injury cases to Insurance • Organiztional skills companies, Attorney, paralegal, and medical coordinator Foundever EDUCATION • Tourism Bachelor’s Degree _UNAN Managua • Sept 2019- Oct 2023 Customer service specialist | Retention | Sales |Chat -Handled customers billing and services issues with professionalism and care which lead me to be selected as one of the Agents with Sales and Retention skills. Intermediate Excel_ANTEDU -Helped company to save 100+ clients being a Top Retention agent for 6 consecutive months. LANGUAGE • English • Spanish -Identify customers needs to help them get the best services that match their expectations. -Selected as one of the Agents for the first wave of Chat Retention LOB