Pearlyn Snekha

 PROFILE Business Analyst with 3+ years of practical experience working in the Healthcare and Information technology platforms. Having a strong understanding of the product from a Business level, software and information level, enables me to communicate meaningful and timely solutions to business problems in the clients’ language and help them find value in our product. WORK EXPERIENCE OptumInsight India Private Limited Mar 2016 – Nov 2019 (3 years 10 months) (formerly known as ABCO India Private Limited) Business Analyst (Client Services Analyst)| Market Performance Product Suite Handled a portfolio of 30 clients at any given time, of which 10 had a contract value of more than $1.5 million. Be their primary point of contact post-implementation, and act as a subject matter expert for the assigned products. Work closely with clients to analyze and document feedback (what matters most/ what is missing in the product), and bridge the gap by interacting with the internal teams such as Product Management and engineering teams to incorporate clients feedback. Plan and assist with oversight of testing processes and activities including QA/QC, trend sheet review, defect identification and resolution, and also actively involved in User Acceptance Testing on new product launch (OPA). Highly noted for the excellent project management and communication skills delivered throughout my career at Optum. Responsible for sourcing and maintaining data from multiple source systems, and ensure all change requests/enhancements on the clients end are completed within the defined SLA. Monitor the clients’ business trends, highlighting the key performance indicators and proactively reach out on data trends and propose action items. Work on Ad-hoc reports and dashboards on the Microstrategy platform, for deriving specific business insights in a user-friendly and interactive format. Played a crucial role in proactively analyzing the clients renewal status and provide additional support to Value Management team during RFPs and renewal discussions. Noted for providing innovative ideas to improve business processes with the end objective of increasing client satisfaction and retention in mind. Associate Business Analyst | Market Performance Product Suite Responsible for gathering client business requirements, granulating them to user stories, ensuring quality of the technical solution provided and also ensure it meets functional requirements, demonstrating completed user stories to stakeholders. Ensure the timely and successful delivery of our solutions according to the client’s needs and objectives. Ranked in the top 10% of employee performance in my team (KPI), for 2 consecutive years. Numeracy and the ability to research, interpret and use business and financial data, and effectively resolve clients data concerns by taking ownership of the issues and handling those to completion, by using programming and research skills. Received an award for honouring one of the core values of Optum (Relationships), for building trust with others through collaboration in 2018. Actively involved in ensuring the training materials and processes are up-to-date and support the on-boarding of new hires to the team. STRENGTHS Adaptable, with a willingness to learn and strong attention to detail Excellent interpersonal, communication and presentation skills Strong analytical skills with a problem solving attitude, keeping the end-users in mind Proven ability to work under strict deadlines and not let that affect the quality of work SKILLS Clients Relationships (interacted with clients from the C level to technical level) Project Management Software: Microsoft Excel, SQL, Microstrategy Platforms: Physician Relationship Management (PRM) / Customized CRM Software on Salesforce Platform, Salesforce, JIRA, Clarizen Products Managed for Clients (Internal to Optum): Market Performance Product Suite (Crimson Market Advantage, Physician Relationship Management, Market Scenario Planner, Patient Cohort Analyser, Physician Alignment Trending), Audience Rx, UAT Tester for OPA (Optum Performance Analytics) EDUCATION Master of Business Administration in Systems and Finance - Graduated in 2015 with 74% - St. Joseph’s Institute of Management, Trichy Bachelor of Engineering in Electrical and Electronics Engineering - Graduated in 2013 with 79% - Saranathan College of Engineering, Trichy