Mobile: -
Alt. Number: -
e-mail:-PERSONAL INFORMATION:
Full Name:
Phone Name:
Address:
Pearljane Carillo Deles
Paige, PJ, Pearl
Sitio Sodaco, New Lizada, Toril, Davao City, PH
SYNOPSIS:
Well-presented and professional
Excellent communication skills, open-minded and a great team player
Experienced customer service for over 10 years
Eager to take up new challenges and willing to give more than what is expected
Proactive and has great work ethics
Self- reliant and can work under pressure with minimal supervision
EDUCATIONAL ATTAINMENTS:
College Graduate: Bachelor in Secondary Education major in English
o Worked as student assistant at Holy Cross of Davao College to pursue College degree,
Dean’s Lister
o School Year 2001 -2005
Secondary Education: Sisters of Mary School, Talisay City, Cebu Campus
o With diploma in advanced dressmaking & basic electronics
o Graduated with special award as Artist of the Year SY: 1996 -2001
WORK EXPERIENCES:
Homebased Operator – gogograndparent.com May 2018 – present
o Assist callers with booking, filing disputes and other relevant process when it comes to
transportation services.
Mentor and Demand Expert – Telstra International Philippines Inc June 2014 – October 2016
o Bilateral transfer from a partner site of Telstra (Telecom Australia) to the direct site,
Telstra International. Worked with team leaders assess and mentors low performing
agents, assist with their queries and help through chat
Subject Matter Expert – Teleperformance Philippines, Cebu City August 2012 – May 2014
o Started as billing specialist for Telecom Australia and after a year, promoted as subject
matter expert – assisting new and seasoned customer service representatives
Customer Service Representative – Convergys Philippines April 2010- July 2012
o Credit card application, Sales after service for Citibank, customer support for Amazon
Order entry line operator – CyberCity Teleservices December 2006 – February 2009
o First BPO company, tasks include order entry and upselling
Accounting staff – Mars Agri Ventures & Commodities June 2005 – December 2006
o Manages bills and payables of the company, filing documents and is in charge of the
Payroll
References: Available upon request
PEARLJANE C. DELES
