PEARL MARIE VILLONES
Poblacion, Tayasan Negros Oriental
E-mail -skype: live:pearlvillones
Phone number:-
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Objectives:
“ To give the best of my knowledge, skills and abilities through the service of my fellowmen in
accordance with what is right, pleasing and just for the welfare of both this company and clientele”.
Job Desire:
CSR
Work Experience:
*Spi Global Dumaguete City formerly EPLDT Ventus CSR from: October 5, 2009 until June 5, 2012 (2 yrs.
and 8 months)
*Teletech Customer Care Management Dumaguete CSR from: November 4, 2013 until October 13, 2015
(1yr and 11months)
*Smiles On Demand Guihulngan Neg. Or. CSR from: October 27, 2015 to March 25, 2017
Skills:
*(SME or Subject matter expert and cross killed from 4 different line of business in Teletech for
Healthcare accounts )
*have the basic knowledge in Shopify (works with online store in US)
*knows how to use avaya , linphone and zoiper with a little knowledge
*have a knowledge in basic web base services.
*can work with refund and cancellation process.
Personal Background:
Date of Birth: March 10, 1989
Place of Birth: Guihulngan Negros Oriental
Age: 28 yrs., old
Height: 5’0”
Gender: Female
Civil Status: Single
Nationality: Natural Born Filipino
Language Spoken: English, Tagalog/Filipino and Cebuano
Educational Background:
Negros Oriental State University
Dumaguete City
Course: Bachelor of Science in Elementary Education
Major in Special Education (under graduate)
Infant King Academy
Jimalalud Negros Oriental
Secondary Level
SY:-
Tayasan Central School
Tayasan Negros Oriental
Elementary Level
SY:-
Character References:
Maida Maquiling ( Operations Supervisor in Teletech )
Valencia Negros Oriental-
Ryann Obuta ( Operations Supervisor in Teletech)
Bajumpandan, Dumaguete City-
Mitchillo Kerwin Capal (former Account Manager in Smiles on Demand and now Developmental Coach
Sitel Palawan)
Tanjay, Negros Oriental-
Glivin L. Gabate (friend)
Tayasan Negros Oriental-
