Pearl Nzama

PEARL NZAMA Virtual Assistant | Administrative & Operations Support | Remote - SKILLS Administrative & Executive Support Calendar & Scheduling Management Inbox & Email Organisation Task & Workflow Coordination Online Research & Data Gathering Document Creation & Formatting Digital File Organisation Time Management & Prioritisation Remote Communication (Slack, Zoom) Attention to Detail linkedin.com/in/pearlnzama Durban, South Africa | (SAST, UTC+2) Flexible with international time zones ** Contact details available upon request. EDUCATION Hillgrove Secondary School Matric (Grade 12) PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant with over 5 years of experience across customer service, sales, and administrative support, including hands-on remote operations experience. Skilled in managing calendars, inboxes, workflows, and digital systems to ensure smooth and efficient day-to-day operations. Experienced in tools such as Google Workspace, Trello, Shopify, and AI platforms like ChatGPT to streamline processes, improve productivity, and support business growth. Known for strong organisation, clear communication, and taking initiative in fast-paced environments. Based in South Africa (SAST, UTC+2) with flexibility to work across international time zones, supporting businesses by taking ownership of tasks so they can focus on growth. EXPERIENCE Virtual Assistant | Administrative Support (Remote) Self-Directed June 2022 - Present Managed and optimised calendars and inboxes, ensuring efficient scheduling and timely follow-ups Coordinated tasks and tracked deadlines using Trello to improve workflow efficiency Maintained structured digital filing systems for easy document access and organization Conducted online research and prepared clear, actionable summaries Assisted with document formatting, content planning, and administrative support Communicated professionally via email, Slack, and virtual meetings Leveraged ChatGPT to streamline workflows, support research, and improve task efficiency Improved task organization and reduced missed deadlines by implementing structured systems ADDITIONAL EXPERIENCE Retail, Customer Service, Sales Full-time Delivered strong customer service in fast-paced environments Met and exceeded sales targets Managed customer queries and problem resolution Admin Support Stock Management Supported daily operations and coordination TOOLS Google Workspace • Microsoft Office • Trello • Shopify • ChatGPT • Slack • Zoom • CapCut • WhatsApp Business