Pearl Louchi Ann Dungog

PEARL LOUCHI ANN DUNGOG DATA AND SALES SUPPORT TRAINER PROFILE CONTACT --K29 St. Carajay Guno-ob Lapu-Lapu City live:.cid.b4fcad35a3cf3fe EDUCATION 2007 - 2011 UNIVERSITY OF CEBU Bachelor of Science in Nursing SKILLS MS Office Calendar Management Email Management Customer Service Data Mining Research Data Entry Corelogic RP Data Pricefinder ID4me REX Agentbox Asana Trello Monday.com Experienced data management and prospecting professional seeking a challenging role to utilize my skills and contribute to the success of an organization. Expertise in efficiently organizing and maintaining large datasets, conducting thorough market research, and identifying potential opportunities. Committed to delivering accurate and actionable insights to drive business growth. WORK EXPERIENCE Wingman Group Pty Ltd - Data and Sales Support Trainer Designed and developed training programs integrating data analysis with sales support functions. Analyzed sales data to identify opportunities for improvement. Conducted virtual training sessions on customer relationship management and effective communication strategies. Data Management/Prospecting Managed large datasets, ensuring accuracy and integrity through efficient data cleansing and quality control. Developed and maintained data management systems, improving data accessibility and streamlining processes. Cross matched details for accuracy and gathered contact information for assigned properties. Assistant Property Manager Implemented tenant communication strategies, boosting satisfaction and lease renewals. Managed emails and collaborated with the leasing team to market and fill vacancies, reducing vacancy rates by 10% and increasing revenue by 15%. Conducted property inspections and coordinated repairs and maintenance. Organized the vacate process and managed related tasks in Asana. Customer/Sales Service Representative - Responding to customer inquiries via phone, email, or chat. Providing information about products and services. Addressing customer complaints and resolving issues promptly. Assisting customers in making purchasing decisions. Upselling and cross-selling products to meet sales targets. Processing orders and ensuring timely delivery. Building and maintaining strong customer relationships. Following up with customers to ensure satisfaction and encourage repeat business.