Pearl Grace Garcia

PEARL GRACE GARCIA Dagupan City, Pangasinan, Philippines CONTACT NUMBER: - Skype I.D: live:.cid.f904cb9ec40fd2c5 EMAIL:- PERSONAL INFORMATION: Date of Birth- November 30, 1983 Place of Birth- Pangasinan, Philippines Gender: Female Civil Status: Single Nationality: Filipino EDUCATIONAL BACKGROUND: College Level- Bachelor of Science in Nursing Golden West Colleges Pangasinan, Philippines Year Graduated: 2006 SUMMARY OF QUALIFICATION AND COMPETENCIES • Over 10 Years work experience. • Areas of Expertise: Email Management, Social Media Marketing, Production Management, Admin Work, Sales and Marketing, Customer Service, Data Entry, Telesales and telemarketing. • Skills: Communication Skills, Multitasking, Organization Skills Analyzing Information, Problem Solving, Supply Management, Ability to work in a fast paced environment. High School Level- St. John Cathedral School Pangasinan, Philippines Year Graduated :2000 PROFESIONAL EXPERIENCE: March 2019- September 2019 HuManagent Middle East Dubai, UAE Job Responsibilities: Executive Assistant to the CEO cum Influencer Marketing Agent • • Email Management for the CEO and Influencers. Answer phone calls, schedule meetings and support visitors. • • • • • • • Remind and update day to day schedule of staff and influencers. Makes travel arrangement for senior staff and influencers such as booking flights, cars, and hotel or visa application. Create portfolio of influencer from their IG, Facebook, YouTube for the marketing campaigns. Drafting proposal for the campaigns to be submitted to the potential client. Sending KPI to client and influencer to measure the campaigns success. Provide assistance when the influencer is creating content. Contract Review September 2018 – March 2019 Shadow Professional Photography Dubai, UAE Job Responsibilities: Production Coordinator • • • • • • Work with management and producer in coordinating and planning production activities. Prepare and review internal documentation for management and production staff. Provide admin assistance to Producers when needed. Provide Quotation to potential clients. Act as production point of contact with the crew. In charge with the scheduling and transportation for the crew members. May 2015- May 2017 Engineering Maintenance Company LLC. Dubai, UAE Job Responsibilities: Receptionist • • • • • Operate switchboard equipment to receive, transfer and transmit calls, perform telephone clerical task such as referring callers to appropriate department, locating telephone number. Update and maintain files of staff contact details and suppliers Perform clerical tasks as receptionist to greet the public. Assisting the guest or visitors in the office. Organize postage and document courier services, handle mail, incoming and outgoing deliveries. March 2013- March 2015 Fortuna Urbanscape Private Ltd. Dubai, UAE Job Responsibilities: Admin Executive cum Receptionist • • • • • Prepare, organize and maintain documents, report files and request. Attend telephone calls and receiving visitors. Maintain database and filling records for each client systematically for easy reference. Maintain attendance records for all employees. Prepare accounts report. May 2012- November 2012 AX Treasures Private Ltd. Singapore, Singapore Job Responsibilities: Investment Officer • • Present and sell company investment products such as travel membership for AX Travels. Offer client timeshares and Property development shares. January 2011- April 2012 TRG Global Solution Pasig City, Philippines Job Responsibilities: Travel Specialist (Orbitz and Cheaptickets) BPO • • • • Assist customers in making reservation for a specific flight or find the best price available. Assist customers in making reservation for a specific hotel or find a hotel for their destination. Assist customers in making reservation for a car rental for their destination Assist customers in making reservation for ticket shows, events, theme parks, tours and package. August 2010- January 2011 Results Manila Philippines Pasig City, Philippines Job Responsibilities: Customer Service Representative (Virgin Mobile US) BPO • Answers and listens to customers complains and provide customer satisfaction at the end of the call. • • Handling customers complaining on their telephone service. Provide technical assistance by troubleshooting their problem. October 2008- July 2010 SITEL Philippines Pasig City, Philippines Job Responsibilities: Telesales Representative (Virgin Mobile UK) Customer Service Representative (Verizon USA) • • • • Handling sales calls and processing orders for existing and new customers. Assist customers with their phone service. Provide resolution and quality service for the customers. De-escalate customers complain. I hereby certify that the above information is true and correct to the best of my knowledge and belief. PEARL GRACE GARCIA Applicant