Pearl Bathan

PEARL MARIE A. BATHAN VIRTUAL ASSISTANT EDUCATION PERSONAL PROFILE Customer Service Representative with over 5 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. Motivated and committed to work and be a career-oriented woman. HIGHLIGHTED College- Mindanao State University Ph Hotel and Restaurant Management- Bachelor of Science in Tourism Management 2014 AICA CEBU Culinary Arts SKILLS Conflict Resolution Excellent Communication Skills Troubleshooting Service and Support Data Entry & Keyword Research Photoshop & Video Editing Social Media Management Events Management Customer/Guest Assistance CONTACT INFORMATION phone :- Email:-Address: purok 16, brgy.poblacion Buug Zamboanga Sibugay, Philippines. WORK HISTORY FRONT DESK OFFICER Superferry Cruise Ship (November 2011) - 360 hours Red Coconut Hotel Resort Station 2 Boracay, Aklan 2012 · · · · Receptionist Customer Service Front Office Food and Beverage Department Customer Service Representative QUALFON ph. I.T Park Lahug, Cebu City April – November 2013 · · · Customer Service in T-mobile and Verizon account Email Support Technical Support WORK HISTORY APPOINTMENT SETTER Live 2 Sell ph A.S Fortuna Mandaue Cebu City January – November 2015 · · Telemarketing Outbound Calls in Sales VIRTUAL ASSISTANT (TELEMARKETING) Mil-Comm Products Grease Distributor Company November 2015 - October 2016 · · · Appointment Setter Marketing Specialist Team Data Entry Advantage Quality CUSTOMER SERVICE EXECUTIVE/VIRTUAL ASSISTANT Grease Distributor Company October 2016 – October 2019 · · · Customer Service Representative Live Chat Outbound Call Courier Communication Order Processing Data Entry Product Research Product Listing Amazon A to Z issues SHOPIFY OPERATIONS MANAGER EXCELLENT ERA Co. September 2019- May 2021 Promote efficiency/accuracy by managing and executing intelligence/operations information communication. · Customer Service Related operations. · Social Media Tasks and post moderation · Basic Graphic Designs and Flyers posting. Video Editing for ad context. Shopify Operations. TOOLS USED: Shopify Apps ( Clicksit, DSERS, Massfulfill, Poky, Wiio, Vitals, Trueprofit, etc) Google Doc Google Sheets Microsoft Excel WPS Gorgias Helpdesk Adobe Photoshop Adobe Illustrator Adobe Premiere Skype SOCIAL MEDIA-Admin Assistant and Team Coordinator SOCIAL MASTERMIND JULY 30 2021 - MARCH 29, 2022 Team Management Calendar Management Email Management Customer and Client Support Social Media Management Admin Assistant Content Creation TOOLS Gsuite Google Calendar Google Sheet Clickup Airtable Google Spaces Slack HOBBIES Wakeboarding Motocross Lawn Tennis Reading Trekking Image Styling Fitness and Health, Music (Acoustic Guitar, Bass Guitar, Ukulele, Keyboard, Drum) ADDITIONAL INFORMATION Maintaining a calm demeanor when expectations change or things don’t go as planned is what I’ve already practiced in the past few years as a virtual assistant. I don’t mind doing overtime as long as I finish my task. I love trainings as it gives me more knowledge and added skills. I love challenges. I might fail, but I always make sure to learn from it and to be better for the next challenge. I always appreciate life.