Pearl Ann D. Johns

I have over two (2) years and ten (10) months of professional experience as a Quality Assurance and Customer Service for nine (9) months, and Email and Chat Support for one year (1) in the BPO industry. I experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy, and it's even more complicated when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email, and chat queries accurately and timely.