Peace Stephen

Peace Stephen Abuja Nigeria |- |-| Linkedln Profile Customer Service Professional with 4+ years of experience providing exceptional customer service and support. Proven track record of inspiring and leading teams, and exceeding sales goals. Seeking new growth-oriented full-time positions in Customer Service, Sales, or Administration. Experience OUTSOURCED VIRTUAL/ADMINISTRATIVE ASSISTANT | TURHBAM LIMITED | ABUJA. CLIENT: LOREMSUPPORT (UBPO) | G.A, USA | MAY 2023 – PRESENT      Efficiently managed and responded to emails on behalf of the company and executives, ensuring prompt and professional communication. Meticulously maintained schedules, appointments, and meetings, including scheduling, invitations, and updates. Reduced the number of missed appointments by 50%, increased the number of meetings held on time by up 85%, and received a 95% satisfaction rating from executives for calendar management. Successfully coordinated travel plans, including flights, hotels, and rental cars, while providing detailed itineraries and ensuring travel documents were in order. Assisted in creating, editing, formatting, and proofreading documents like reports, presentations, and business correspondence. Assisted with office tasks, such as ordering supplies, coordinating maintenance, managing petty cash, and other administrative duties as assigned. TEAM LEAD (CUSTOMER SERVICE/TELEMARKETER) | TURHBAM LIMITED | ABUJA. CLIENT: SOFTERMII | CA, USA | JANUARY 2022 – APRIL 2023       Monitored and evaluated the performance of team members, ensuring they meet performance targets and providing regular feedback to the management. Collaborated with management to develop and implement new strategies to enhance team performance and achieve sales or service goals. Facilitated training sessions and workshops for team members to improve their telemarketing techniques. Contributed to lead generation and opportunity identification through strategic and comprehensive sales approach. Engaged customers to build rapport, addressed inquiries, and provided information about the company's offerings. Updated and maintained customer records, call logs, and relevant information in the company's Customer Relationship Management (CRM) system. INTAKE SPECIALIST | TURHBAM LIMITED | ABUJA. CLIENT: GLUTALITY HEALTHCARE | FLORIDA, USA | JULY 2020 – DECEMBER 2021      Provides remote support to 15+ daily patient by addressing health-related inquiries. Coordinated appointments and managed electronic health records. Conducted intake assessments and documented patient information. Assisted patients with insurance verification and medication management. Acted as a liaison between patients, healthcare providers, and insurance companies to resolve any issues or questions. CUSTOMER SERVICE AGENT | OUTSOURCED GLOBAL LIMITED | ABUJA. CLIENT: CITIZEN DISABILITY | MASSACHUSETTS, USA | AUGUST 2019 – JUNE 2020      Managed an average of 35 calls per day with an average handling time of under 3 minutes. Multitasked by maintaining an average of 3 live call conversations simultaneously while averaging less than 3 minutes per call, took an average of 4 notes per call and entered all client data accurately and efficiently, achieving a customer satisfaction score of 0ver 85%. Consistently demonstrated high quality work by meeting and exceeding quality audits, personal and team qualitative and quantitative targets. Collaborating with colleagues and other departments to resolve complex customer issues. Demonstrating empathy and patience when dealing with upset or frustrated customers and working to find solutions to their problems. Skills and Abilities Soft Skills:  Ability to plan and schedule work to meet targets  Ability to work in a multicultural environment  Excellent verbal communication and interpersonal skills  Good customer relationship skills  Good team player and dynamic leadership skills  Multitasking and time management skills  Positive attitude towards work  Professionalism Tools: Micro Soft Office applications | Salesforce | Five9 | MD365 | Andor | Vicidial | Ringcentral | Slack | Zoho | Quickbase CRM Technical skills: Business Development | Customer Relationship Management (CRM) | Lead Generation | E-commerce Marketing | Customer Service | Customer Retention | Customer Engagement | KPI Tracking | Relationship Management Education B.S.C History and International Relation | Prince Abubakar Audu University Anyigba | December 2019 Certification and Training      HIPAA | Certified | 2022 Customer Management | Certified | 2021 Certificate of Performance | Outsource Global Technologies | 2020 Customer Service Specialist | Outsource Global Technologies | 2020 Diploma | Computer Appreciation | 2019 Reference Available upon request.