Peace Omang

Peace Omang Virtual Administrative and Customer Support Specialist Abuja, Nigeria | - |-| LinkedIn | Portfolio PROFESSIONAL SUMMARY Resourceful virtual assistant with skills in administrative support and customer service. Passionate about improving healthcare accessibility and quality. Aiming to leverage technology and innovative solutions to enhance patient experiences and organizational success in the healthcare sector. Poised to contribute stellar communication, problem-solving, customer-centric approaches, adherence to confidentiality standards, and practical experience gained through recent professional training and internship. CORE SKILLS Google Suite Microsoft Suite Clear Communication Relationship Building Organization Problem-Solving Empathy Patient Care Tech-Savvy(Trello, Calendly, Asana, Nifty,etc) CRMs(HubSpot, Intercom, Zendesk, etc) PROFESSIONAL EXPERIENCE Virtual Assistant Intern | BG General Virtual Assistance Services, Ogun, Nigeria | April – May 2024 During my internship at BG General Virtual Assistance Services, a renowned company that provides unparalleled virtual support to top executives, I got to roll up my sleeves and gain some really valuable hands-on experience: ● Revamped the cluttered inboxes and calendars of 7 healthcare CEOs for maximum efficiency. ● Enhanced customer satisfaction through personalized service to 30+ clients daily via email and live chat. ● Seamless execution of 2 meticulously planned business and family trips, receiving 100% positive feedback. Customer Care Representative (remote) | Olivia's Luxury.ng, Benin, Nigeria | June 2022 – Present At Olivia's Luxury.ng, a sneakers wholesale store operating primarily online via WhatsApp, I was the customer-centered force ensuring our customers got an A++ treatment from start to finish through committed operations. Here’s how: ● Proactively resolved an average of 20 daily concerns and managed order deliveries, resulting in 85% retention. ● Offered personalized recommendations to enhance customer experience and increase sales by 35%. Administrative Officer (NYSC) | Christian Pilgrim Welfare Board, Ogun, Nigeria | July 2022 – July 2023 Charged with streamlining administrative operations for efficient pilgrim coordination, during my service year. Highlights include: ● Maintained accurate records for 5,000+ pilgrims, ensuring seamless pilgrimage management. ● Managed 200+ weekly correspondences, and improved filing, procurement, and meetings, boosting office productivity by 15%. EDUCATION Higher National Diploma (HND) in Applied Chemistry | Auchi Polytechnic, Auchi Edo State Nigeria | 2022 Ordinary National Diploma (ND) in Science Laboratory Technology | Auchi Polytechnic, Auchi Edo State Nigeria | 2018 CERTIFICATIONS ● ● ● ● ● ● ● Technical Support Fundamentals (Coursera, April 2024) Customer Service Foundations (LinkedIn Learning, April 2024) IT on-demand skills (Digital Witch Support Community, April 2024) Customer Success Master Class (CustomerSuccess U.Org, April 2024) Customer Success Executive Program (CustomerSuccess U.Org, April 2024) Serving Customers Using Social Media (2019) (LinkedIn Learning, April 2024) Customer Service: Problem-Solving And Troubleshooting (LinkedIn Learning, April 2024) ● Customer Service: Serving Customers Through Chat And Text (LinkedIn Learning, April 2024) ● Certificate of National Service (National Youth Service Corps, Federal Republic of Nigeria, July 2023)