Peace Okeke

Experienced Customer Support Specialist with 7+ years delivering exceptional service across email, chat, and phone channels. I specialise in resolving complex customer issues, managing high-volume workloads, and building strong client relationships in remote environments.

My Track Record:

• Increased customer satisfaction ratings by 25%

• Manage 50+ daily customer interactions with 95% first-contact resolution

• Expert in CRM platforms: Salesforce, Zendesk, HubSpot, Freshdesk

• Reduced escalation rates by 30% through effective problem-solving

• Grew social media engagement by 75%

I'm passionate about creating positive customer experiences and helping businesses retain clients. I have a reliable home office setup with stable internet, and I'm available to work across different time zones.

Skills: Customer Support | virtual assistant | Email Management | Live Chat | CRM Software | Remote Collaboration | Data Entry | Social Media Management

Looking for opportunities where I can contribute my expertise and grow with a forward-thinking team!