Peace Ojushua
Lugbe Airport Road, Abuja
--LinkedIn: www.linkedin.com/in/peace-ojushua
Professional Summary
Motivated and detail-oriented IT Support Specialist with over three years of hands-on experience
providing exceptional technical assistance in high-demand environments. Skilled in diagnosing,
troubleshooting, and resolving diverse IT issues across hardware, software, and network systems.
Proven ability to streamline IT operations and enhance productivity through efficient system
support, user training, and proactive maintenance. Strong foundation in cybersecurity, system
administration, and customer service
Core Competencies
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Technical Support & Troubleshooting
Windows & Linux OS Administration
Network Configuration: LAN/WAN, TCP/IP, DNS, DHCP
Office 365 & Microsoft Exchange
Active Directory Management
Cybersecurity & Endpoint Protection
CRM & Ticketing Systems (Zapways, etc.)
Software Deployment & Configuration
Backup, Restore & Disaster Recovery
User Training & Documentation
Education
Federal Polytechnic Nasarawa
Higher National Diploma (HND), Computer Science
November 2014 – December 2019
Professional Experience
System App Administrator: Craftszone (Mobile Application)
January 2025 – Present
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Managed the end-to-end administration of the Craftszone app, ensuring smooth user
access and optimal app functionality.
Monitored system performance and resolved technical issues to maintain uptime and user
satisfaction.
Coordinated with developers and product teams to test, implement, and update features.
Handled onboarding of artisans and vendors, ensuring a seamless registration and
verification process.
Provided technical support and responded to user queries, contributing to customer
success and retention.
Analyzed user feedback and data trends to improve app functionality and user
experience.
IT Support Officer: Dana Airline, Nnamdi Azikiwe International Airport
May 2021 – May 2024
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Delivered end-user support for over 500 staff members, ensuring high system
availability.
Diagnosed and resolved hardware/software/network issues, achieving a 95% resolution
rate within SLA.
Configured and maintained network devices, including routers, switches, and access
points.
Enhanced customer satisfaction by implementing and managing an internal ticketing
system.
Strengthened cybersecurity through consistent antivirus updates and vulnerability checks.
Authored standard operating procedures for IT support and user guides.
Facilitated in-house technical training sessions to improve IT literacy across departments.
Customer Service Representative: Diamond Bank Plc, Keffi, Nasarawa
December 2019 – February 2020
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Provided frontline customer support, resolving inquiries and complaints with efficiency.
Handled cash and non-cash transactions in compliance with regulatory requirements.
Promoted banking services and contributed to a positive customer experience.
Resolved account-related issues and escalations promptly and professionally.
IT Support Intern (NYSC): Raw Materials Research and Development Council, Abuja
March 2020 – February 2021
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Supported internal IT functions during national service year, including helpdesk
operations.
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Installed and configured operating systems, printers, and enterprise software.
Managed clerical and digital communications including emails and system records.
Assisted in maintaining network infrastructure and daily IT troubleshooting.
Certifications & Training
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AICE AI Career Essentials – April 2024
Data Analysis Training (DigiGirls) – December 2023
Security Awareness Training (Dana Airline) – November 2023
Microsoft Dynamics 365 Customer Engagement – April 2023
Google IT Support Professional Certificate – July 2022
Introduction to Customer Service Excellence (Alison) – April 2022
Human Factors Training (Dana Airline) – March 2022
Safety Management System Training (Dana Airline) – February 2022
Technical Skills
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Operating Systems: Windows, Linux
Tools & Platforms: Microsoft Office Suite, Zapways, Pluralsight, Coursera
Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
Security: Firewalls, Intrusion Detection Systems, Endpoint Protection
Systems Administration: Active Directory, Office 365, Exchange Server, Backup Tools
Soft Skills: Communication, Collaboration, Time Management, Analytical Thinking
Volunteer Experience
IT Support Intern (NYSC)
Raw Materials Research and Development Council, Abuja
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Assisted in the setup and maintenance of IT infrastructure.
Supported internal communications and digital documentation efforts.
