Peace Moses

PEACE EMMANUEL MOSES- | Uyo, Akwa Ibom State |-| Linkedin As a highly skilled and experienced Virtual Assistant, I bring a unique combination of technical and soft skills to deliver exceptional support. Proficient in Google Suite, Microsoft Office, and cloud-based productivity tools like Trello, Asana, and Slack, I expertly manage email using Gmail and Outlook, calendars using Calendly and Microsoft Calendar, and social media using Hootsuite and Buffer. I also design engaging graphics and content using Canva. With strong communication, problem-solving, and organizational skills, I prioritize tasks, coordinate with clients and stakeholders, and ensure seamless execution. I'm well-versed in virtual meeting tools like Zoom and Google Meet, and possess excellent time management and adaptability skills. I'm a dedicated and tech-savvy Virtual Assistant ready to drive success. SKILLS Technical Skills: Google Workspace, Microsoft Office, Hootsuite, Canva, Zoom, Mailchimp, Dropbox, Onedrive, Slack, Microsoft Teams, Intercom, Calendly, Loom, Freshdesk, Hubspot, Zendesk, Trello, Asana, Lemlist, Salesforce Soft Skills: Excellent communication skills, strong organizational and time management, ability to prioritize tasks and multitask, problem-solving and critical thinking, strong customer service skills, attention to details, adaptability and time flexibility, team player, and yearning for continuous learning. Operating System: Windows 7/8.1/10/11, Android, Mac OS EXPERIENCE Executive Virtual Assistant Abuja, Nigeria Anco Engineering & General Services Limited July, 2023 till date Accomplishments: • I offered extensive administrative support by managing appointments, scheduling, and coordinating logistics, including flight bookings for the executives. • I implemented efficient information management strategies utilizing Microsoft Office Suite and Google Workspace to ensure organized data handling and easy retrieval. • I managed and organized confidential information with discretion. • I managed the company’s profile, creating engaging contents using Adobe Photoshop and Canva. • For expense reporting, I utilized Expensify, and for scheduling, I relied on Calendly. • Communication within the team was facilitated through Slack, and I effectively managed accommodation bookings and itineraries using Booking.com. • I coordinated and assisted with special projects and events as they come up. • And performed other administrative functions as assigned. Data Analyst (Volunteer) Uyo, Akwa Ibom State Start Innovation Hub (in collaboration with Google January, 2024 till date Accomplishments: • I specialized in gathering, cleaning, and analysing data from various sources to provide actionable insights for strategic decision-making. Proficient in SQL, Excel, and Python • I employ advanced statistical techniques and utilize data visualization tools like Tableau and Power BI to effectively communicate findings. • Collaborating across teams, I ensure data integrity and drive improvements in operational efficiency and strategic planning, contributing directly to organizational success. Customer Success Manager Uyo, Akwa Ibom State Michelle Suites Limited January, 2023 – May, 2024 Accomplishments: • I prioritized guest satisfaction by overseeing seamless check-ins, delivering personalized services, and promptly addressing guest needs. • I managed customer service teams through communication platforms like Slack and Microsoft Teams, leveraging hotel management software to handle interactions, proactively address feedback, and implement strategies that boost guest loyalty. • I actively re-engaged dormant guests with tailored incentives to encourage their return and executed proactive sales initiatives such as cold calling and telemarketing to attract prospective clients. • I also plan, direct and coordinate the administrative functions of the hotel ensuring proper record/book keeping. • By focusing on exceptional customer service and strategic engagement, I significantly contributed to enhancing guest satisfaction, fostering loyalty, and driving the hotel’s overall success Administrative Support Eket, Akwa Ibom State Freco Nigeria Limited October, 2018 – December, 2023 Projects: • QIT Power Distribution Upgrade Project (QPDUP) with Exxonmobil • Production Uplift Pipeline Project (PUPP) with Nigerstar 7/ExxonMobil • Revamp Program Projects (RPP) with Nigerstar 7/ ExxonMobil Accomplishments: • Coordinated bid documentation preparation and participated in pre-bid meetings • Scheduled meetings, sent invitations, and reminders to ensure participant availability • Managed email correspondence and made phone calls to inform employees of mobilization and demobilization dates • Ensured employees completed necessary medical tests (medical fitness, tuberculosis, drug, and alcohol) before mobilization • Record keeping, preparing and analyzing of timesheets • Oversaw day-to-day office operations, maintaining a smooth and efficient work environment EDUCATION University of Uyo, Uyo, Nigeria Bachelor of Engineering (B.Eng) in Computer Engineering 2022 CERTIFICATIONS Coursera Google Data Analytics Certificate Ongoing Start Innovation Hub Data Analysis In progress Coursera Google Technical Fundamentals Certificate April, 2024 Digital Witch Support Community On Demand IT Skills Training April, 2024