Peace Maikasuwa

PEACE MAIKASUWA Abuja | --I am a dedicated professional with a variety of skills encompassing Project management, Executive Assistance, Life coaching / Accountability and Customer Support. I bring a lot of experience and expertise to any team, coupled with my great leadership skills, effective communication, and exceptional organizational skills. I thrive in dynamic environments, where my ability to manage projects, support executives, and provide outstanding customer service shines through. I am passionate about understanding and connecting with people and delivery success. EXPERIENCE Executive Assistant Dec 2023 - Present Aspen Venture, Philadelphia ● Executive Support: Provided high-level administrative support to the CEO and His wife. Managed schedules, coordinated meetings, and prepared executive-level documentation ● Internal Communications: Facilitated communications between executives and team members, stakeholders etc by drafting emails, Making calls and announcements . Ensured consistent and effective flow of information across the organization. ● Document Management: Created, reviewed, and edited documents, presentations, and reports with accuracy and attention to details. Maintained and organized digital filing systems. ● Expenses Tracking : Assisted in budget preparation and financial reporting for various projects and departmental activities. Monitored expenses and ensured it is not crossing allocating budget. Tracked Personal shopping expenses ● Research And Analysis : Carried out research for different purposes and specific request for the company and also personal matters.Provided accurate and organized documents with results and facts. Key Achievements: ● Implemented a new electronic filing system that improved document retrieval time by 80%. ● Managed Executive time and helped created a work-blanced life. Project Manager / Executive Assistant Sep 2023 - Dec 2023 Sound Foundation Group of Company, Nigeria. ● Created SOP, Recognise process and turned them to SOP and Systems. ● Created Trainnig Material and Onboarding New hires ● Hire new Talents, Followed up with contractors and vendors. ● Supported change management processes by documenting change requests and assessing their impact on project scope and timelines. ● Created all Project Documents. ● Set up Monday.com workflow for company. Customer Success Specialist Nov 2022 - Present Yaupon Brothers America Tea, Florida ● Customer Service: Delivered exceptional customer service by responding to inquiries, resolving issues, and providing product or service information to customers in a prompt and professional manner. ● Communication Skills: excellent communication skills through effective interaction with customers via phone, email, chat, or in person. Clear, fast, and empathetic communication to address customer concerns. ● Trouble-shooting / Problem Resolution: Successfully resolved customer complaints, concerns, and issues, ensuring customer satisfaction and retention. ● Product Knowledge: Developed and maintained a deep understanding of the company's products or services, enabling accurate information delivery and troubleshooting. ● Shopify Order Processing: Assisted customers with order placement, tracking, and returns or refunds, ensuring accuracy and efficiency in the order fulfillment process. ● Training and Onboarding: Assisted in training new customer support representatives, sharing product knowledge and best practices for delivering exceptional customer service. Key Achievements ● Resolved 95% of customer inquiries on the first call, contributing to a 20% improvement in overall customer satisfaction ratings. ● Decreased average response time to customer inquiries by 30% . ● Implemented a follow-up process for unresolved issues, leading to a 10% increase in customer retention. Project Cordinator Swift Contractors, Canada. July 2023 - Dec2023 ● Project Planning: Collaborated with project managers to define project scope, objectives, and deliverables. Assisted in the development of detailed project plans, schedules, and timelines. ● Resource Management: Coordinated the allocation of resources, including personnel, equipment, and materials, to ensure project requirements were met efficiently. ● Communication: Acted as the primary point of contact for project teams, stakeholders, and vendors. Facilitated effective communication and ensured all parties were informed of project status and updates. ● Documentation: Maintained comprehensive project documentation, including project charters, schedules, meeting minutes, and status reports. Ensured all documents were accurate and up-to-date. ● Risk Management: Identified potential project risks and assisted in developing mitigation strategies. Monitored risk factors and implemented contingency plans as needed. ● Budget Tracking: Assisted in the preparation and monitoring of project budgets. Tracked expenses, processed invoices, and ensured adherence to financial guidelines. Processes. ● Tool Utilization: Utilized project management software (e.g., MS Project, Trello, Monday.com) to track project progress, assign tasks, and manage workflows . Key Achievements: ● Successfully coordinated multiple concurrent projects, ensuring all were delivered on time and within budget. ● Implemented a standardized project documentation system that improved project tracking and reporting efficiency by 35%. ● Recognized for outstanding problem-solving skills, leading to a 20% reduction in project delays. Accountability Partner, Life Coach / ADHD ASS Dec 2022 - May 2023 UPWORK (Freelancing Different Clients) ● Goal Setting: helped my clients to define their goals and objectives, SMART. ● Action Planning: Assisted clients in creating actionable plans to achieve their goals, breaking down objectives into manageable steps and prioritizing what to do first. ● Implementing Softares and systems to help Proitize task and implemented the Eisenhower Matrix and the Pandomoro Technique. ● Progress Tracking: Monitored and tracked clients' progress toward their goals, providing regular feedback and support. ● Time Management: Helped clients develop effective time management strategies, ensuring tasks and activities were aligned with their goals. ● Motivation and Encouragement: Provided motivation, encouragement, and positive reinforcement to keep clients focused and committed to their goals. ● Accountability Check-Ins: Conducted regular check-in sessions with clients to review accomplishments, address setbacks, and adjust action plans as needed. Key Achievements ● Helped over 85% of clients achieve their personal and professional goals within six months through tailored coaching plans. ● Guided clients in overcoming procrastination and improving time management, resulting in a 30% increase in their productivity. ● Supported clients in achieving significant personal milestones, such as weight loss, and improved relationships, with a excellent satisfaction rate. Airbnb Cohost And Property Finder Jan 2022 - Oct 2022 Grace paradise, Abuja ● Guest Communication: Maintained open and clear communication with guests before, during, and after their stay, addressing inquiries, concerns, and requests promptly and professionally. ● Pricing and Revenue Management: Strategically set and adjusted nightly rates to maximize revenue while staying competitive in the local market. ● Listing Optimization: Developed and managed compelling property listings, including well-written descriptions, high-quality photos, and attention-grabbing titles, resulting in increased bookings. ● Check-in and Check-out: Coordinated and facilitated smooth guest check-ins and check-outs, ensuring a positive first and last impression for guests. ● Calendar Management: Maintained an up-to-date availability calendar, preventing double bookings and ensuring efficient turnover between guests. ● Local Knowledge: Provided guests with information about the local area, including dining, attractions, and transportation options. ● Research and found profitable STR-approved homes with a very good profit, after analyzing Airdna. Executive Assistant Jan 2019 - Dec 2021 PATRAL, Cyprus ● Administrative Support: Provided admin support to executives, which included managing calendars, scheduling meetings, and coordinating travel arrangements to ensure efficient and organized workflow. ● Effective Communication: Managed all incoming and outgoing correspondence, emails, and phone calls on behalf of executives. while maintaining professionalism and confidentiality. ● Event Coordination: Scheduled and coordinated meetings, conferences, and events, often involving high-level stakeholders, both internal and external. This included preparing meeting materials and ensuring timely follow-up on action items. ● Special Projects: Led special projects as assigned by senior management, including office relocations, system upgrades, and process automation initiatives. ● Project Management: Assisted in the planning and execution of strategic projects, Such as product launches, and marketing campaigns. Monitored project timelines, budgets, and deliverables to success. EDUCATION Bachelor of Applied Science (B.A.Sc.) - Zoology Nassarawa State University Sep 2016 - Dec 2022 SKILLS Expert in: Relationship Management, Leadership, Effective Communication Skills, Empathy, Team Leading, Documentation, Budget Management, Time Management, Organization, Problem-Solving, Email Management, Hospitality, and Administrative Assistance, Project Management, Workflow Creation, SOP, Project schedule, Scheduling, Project Planning, Project Documentation, Automation, Risk Management, Executive Assistance, Presentation Skills, File Management, Conflict Resolution, Team collaboration, customer centric, Attention to details, Event Planning, CRM etc Intermediate in: Negotiation,, Canva Design, Basic Video Editing,, Copywriting Softwares: Monday.com, Make.com, DropBox, zendesk, Slack, Microsoft 365,Clickup, Trello, Google Workspace, Canva, miro, Shopify, Guesty, Airbnb, Zillow, zoom, Monarch LICENSES & CERTIFICATIONS P3 Express Project Management Certificate P3.Express Customer Relationship Management udemy Shopify e-Commerce Store Master Class Udemy Coaching Essentials Successful Negotiation University of Michigan Managing an Agile Team University of Virginia Google Project Management Coursera Scrum Master Training Coursera Foundamental of Customer Support Coursera Time Management Master Course Udemy Monday.com Course Udemy Personal Leadership Development Planning and Leading High Performing Teams Rice University by Coursera Copywriting Master Class The copywriting WareHouse Customer Service Manager Linked/ Alison Project Manager Bootcamp Linked Airbnb Hosting Service Grace paradise