Peace Maikasuwa

Project Plant Pals Operations & Training Plan February 15th Document Status: Draft | In Review | Approved Executive Summary: building an Operations and Training plan for the new service will create sustainable fulfillment and delivery practices for the service’s day-to-day operations. These processes will help mitigate potential revenue losses due to late shipments and cancellations by ensuring an efficient. Project Goal SMART: Specific, Measurable, Attainable, Relevant, and Time-bound ● Create a plant delivery and logistics plan to make the fulfillment process as efficient as possible within 6 months. ● We need to train 90% of employees before the official service launch. Deliverables 1. Create a plant delivery and logistics plan 2. Communications plans 3. Set up order processing and supply chain management software Business Case / Background Why are we doing this? ● These processes will help mitigate potential revenue losses due to late shipments and cancellations by ensuring an efficient, high-quality customer experience. By ensuring that Plant Pals runs smoothly, the plan also supports the larger project goal of a 5% revenue increase for Office Green. Benefits, Costs, and Budget Benefits: ● Support new service leading to 5% revenue increase, reduce late shipments and related costs, increase customer satisfaction ● Additional benefits (optional): Costs: ● Price of software, installation fees, time spent on hiring and training ● Additional cost areas (optional): Budget needed: ● $75,000 Scope and Exclusion In-Scope: ● Customer service standards, delivery processes, training protocols ● Other in-scope items (optional): Out-of-Scope: ● Product development, vendor contracts ● Other out-of-scope items (optional): Project Team Project Sponsor: Director of Operations Project Lead: Project Manager (You!) Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager, Financial Analyst, Human Resources Specialist, Training Manager Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist, Sales Director, Sales Team, Marketing Director, Investors Measuring Success What is acceptable: 1. 5% revenue increase for Office Green. 2. deliver 95% of orders on time within one month of launch. Tasks include purchasing delivery trucks, hiring drivers, and calculating delivery fees.