Peace Ikpemi Samori

Peace I Samori Abuja Nigeria |- |- Profile Customer Service Professional with 5+ years of experience providing exceptional customer service and support. Proven track record of inspiring and leading teams, and exceeding sales goals. Seeking new growth-oriented full-time positions in Customer Service, Sales, or Administration. Experience OUTSOURCED VIRTUAL/ADMINISTRATIVE ASSISTANT | TURHBAM LIMITED | ABUJA. CLIENT: LOREMSUPPORT (UBPO) | G.A, USA | MAY 2022 – PRESENT • • • • • Efficiently managed and responded to emails on behalf of the company and executives, ensuring prompt and professional communication. Meticulously maintained schedules, appointments, and meetings, including scheduling, invitations, and updates. Reduced the number of missed appointments by 50%, increased the number of meetings held on time by up 85%, and received a 95% satisfaction rating from executives for calendar management. Successfully coordinated travel plans, including flights, hotels, and rental cars, while providing detailed itineraries and ensuring travel documents were in order. Assisted in creating, editing, formatting, and proofreading documents like reports, presentations, and business correspondence. Assisted with office tasks, such as ordering supplies, coordinating maintenance, managing petty cash, and other administrative duties as assigned. INTAKE SPECIALIST | TURHBAM LIMITED | ABUJA. CLIENT: GLUTALITY HEALTHCARE | FLORIDA, USA | JAN 2019– APRIL 2022 • • • • • Provides remote support to 15+ daily patient by addressing health-related inquiries. Coordinated appointments and managed electronic health records. Conducted intake assessments and documented patient information. Assisted patients with insurance verification and medication management. Acted as a liaison between patients, healthcare providers, and insurance companies to resolve any issues or questions. Skills and Abilities Soft Skills: • • • • • • • • Ability to plan and schedule work to meet targets Ability to work in a multicultural environment Excellent verbal communication and interpersonal skills Good customer relationship skills Good team player and dynamic leadership skills Multitasking and time management skills Positive attitude towards work Professionalism Tools: Micro Soft Office applications | Salesforce | Five9 | MD365 | Andor | Vicidial | Ringcentral | Slack | Zoho | Quickbase CRM Technical skills: Business Development | Customer Relationship Management (CRM) | Lead Generation | E-commerce Marketing | Customer Service | Customer Retention | Customer Engagement | KPI Tracking | Relationship Management Education B.S.C History and International Relation | Prince Abubakar Audu University Anyigba | December 2019 Certification and Training • • • • • HIPAA | Certified | 2022 Customer Management | Certified | 2021 Certificate of Performance | Outsource Global Technologies | 2020 Customer Service Specialist | Outsource Global Technologies | 2020 Diploma | Computer Appreciation | 2019 Reference Available upon request.