PEACE EKAMA HENNESSY
YENAGOA NIGERIA | - | -
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Skills
Corporate communication
Microsoft Office Suite
Collaboration
Team bonding
Telemarketing
Customer experience
Hubspot
Meticulous
Well detailed
Highly organized
Data entry
Customer service
Active listening
Asana
Freshdesk
Intercom
Apollo.io
Guest Support
Airbnb
Open-minded
Flexible
Active learning
Relationship building
Call center experience
Online chat
Emails
Cold calling
Lead generation
Competitor research
Customer Needs Assessment
Territory sales
Account development
Sales closing
Records Management
Customer Service
Property Finding
Property Listing
Short Term Rental
Experience
SALES REPRESENTATIVE | 11/2020 - 07/2023
UNITED BANK FOR AFRICA
Increased client base by 15% through identification of new customers, providing post-sale support to ensure customer satisfaction as well as effective prospecting and relationship building
Successfully closing loan deals with key clients worth over 20million monthly thereby boosting the branch sales by 10%
Achieved monthly sales target by 10% for two quarters
Improved customer retention by 15% through effective, efficient communication and personalized service
Drove mobilization of fund and account reactivation thereby increasing revenue for the branch by 60%
Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs
Increased sales revenue by identifying and targeting high-potential accounts
CUSTOMER EXPERIENCE EXPERT | 06/2018 - 07/2023
UNITED BANK FOR AFRICA - LAGOS, NIGERIA
Customer Fulfilment Centre: executed a comprehensive call management strategy that ensured prompt responses to incoming calls, achieving a 70% resolution rate and fostering a culture of exceeding customer expectation across the support team
Consumer and Retail Liability Team (Telemarketing Officer): Implemented targeted outreach initiatives as part of the telemarketing strategy that resulted in continuous engagement with over 800 customers per week while fostering long-lasting loyalty among existing clients during each campaign
Awarded top performer for the 3-consecutive month
Implemented innovative approach which led to customer retention by upselling bank's digital products thereby increasing the sales of digital product by 50%
ADMINISTRATIVE ASSISTANT | 07/2017 - 05/2018
CBN-ENTREPRENEURSHIP DEVELOPMENT CENTRE MARKURDI - BENUE, NIGERIA
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed and to retain 90% accuracy and neatness of documents and data
Typed and proof-read all necessary documents and correspondence to ensure 90% error free
Customer Service Support through response of over 60 incoming calls to ensure customer expectations and requests are exceeded
Led administrative task on projects assigned and generated 70 reports daily
Education
Federal University Of Agriculture - Abeokuta, Nigeria | Bachelor Degree Of Science
Entrepreneurial Studies, 10/2016
Websites, Portfolios, Profiles
www.linkedin.com/in/peace-hennessy
Certifications
VIRTUAL ASSISTANT AND FREELANCING TRAINING, Dg Empowerment Hub, 09/01/24
VIRTUAL ASSISTANT TRAINING, Alison Academy, 10/01/24
CUSTOMER SERVICE TRAINING, Ingenium Concept Limited, 10/01/24
CUSTOMER SERVICE SKILLS TRAINING, Alison Academy, 10/01/24
SHORT TERM RENTAL TRAINING ,Digital Hospitality Hub 12/01/2024
Languages
ENGLISH, Advanced
