Peace Emokpae

PEACE EMOKPAE Remote Virtual Assistant | Customer Support Specialist Lagos, Nigeria (Open to Global Remote Roles) Time Zone: GMT+1 | Availability: Full-time / Part-time PROFESSIONAL SUMMARY Resourceful and highly organized Remote Virtual Assistant with proven experience supporting founders, online businesses, and e-commerce brands. Skilled in inbox management, customer correspondence, appointment scheduling, data entry, and online store operations. Adept at maintaining smooth workflows, adapting quickly to new tools, and providing exceptional customer support across multiple communication channels. Known for attention to detail, proactive problem-solving, and independent work habits—making me a reliable partner for busy entrepreneurs and teams. Seeking a remote VA role where I can provide efficient administrative support, streamline operations, and enhance daily productivity. CORE REMOTE SKILLS ● Email & Calendar Management ● Customer Support (Email, Chat, Shopify Inbox, WhatsApp) ● Task Management & Prioritization ● Appointment Scheduling & Meeting Coordination ● CRM Tools (HubSpot, Shopify Inbox, Trello, Monday.com) ● Microsoft Office & Google Workspace ● Zoom, Google Meet & Slack ● Social Media Assistance PROFESSIONAL EXPERIENCE Virtual Assistant & Customer Support Specialist (Remote) Turu Beauty Store – Lagos, Nigeria | Sep 2023 – Sep 2024 ● Managed customer inquiries across email, chat, WhatsApp, and Shopify Inbox, ensuring prompt and accurate responses. ● Coordinated daily schedules and consultations for the aesthetician team, ensuring smooth operations and no missed appointments. ● Assisted clients experiencing issues with virtual meeting links to ensure they joined their scheduled sessions on time. ● Processed e-commerce orders, updated tracking information, corrected customer input errors, and supported billing adjustments. ● Performed data entry, updated inventory spreadsheets, and maintained organized records for internal use. ● Compiled and submitted monthly reports summarizing consultations and customer interactions. ● Maintained strong product knowledge to provide clear and helpful guidance to customers. Freelance Remote Virtual Assistant Remote – Lagos, Nigeria | Jan 2023 – May 2024 ● Managed inboxes for clients, drafted professional responses, and provided timely followups. ● Scheduled and confirmed meetings, calls, and appointments across different time zones. ● Maintained well-structured digital filing systems and cloud-based documentation. ● ● Performed accurate data entry for spreadsheets, client records, and online forms. Supported social media tasks including posting, replying to comments/messages, and content organization. ● Assisted an e-commerce client with inventory updates, order accuracy checks, and store-related admin tasks. ● Learned new digital tools quickly (CRM systems, task managers, communication platforms) to meet client needs. EDUCATION Bachelor of Arts (B.A.) – History & International Studies Imo State University, 2009 CERTIFICATIONS ● Data Entry Certification – AccountingHub (2024) ● IT Support Certification – Digital Witch Academy (2025) TOOLS & PLATFORMS ● Gmail, Outlook ● Google Calendar, Calendly ● Shopify Inbox ● Trello, Monday.com ● Slack, Zoom, Google Meet ● Microsoft Office (Word, Excel) ● Google Workspace (Docs, Sheets, Forms, Calendar, Slides) ● Hubspot, Notion (working knowledge) SOFT SKILLS ● Clear Communication ● Professional Email Etiquette ● Adaptability & Quick Learning ● Multitasking ● Confidentiality ● Problem-Solving ● Strong Work Ethic