Peace Efua

AHAMBA PEACE AKUDO DIGITAL WORKFLOW AND SUPPORT MANAGER CONTACT PROFILE MOBILE: - EMAIL: - ADDRESS: Almond street, tse addo, Accra Ghana. WORK EXPERIENCE CUSTOMER SERVICE MANAGER I am a proactive and detail-oriented Virtual Assistant with a strong background in digital marketing, administrative support, and client communications. With a certificate in Digital Marketing from ALX and hands-on experience using Microsoft Office tools, I bring a powerful mix of creativity, organization, and professionalism to every task I handle. SKILLS January 2023 Adaptability Confidentiality SENKWA LIMITED Communication customer servive At Senkwa Limited, I served as the Customer Service Manager, overseeing the customer support team and ensuring high levels of client satisfaction. I handled customer inquiries, resolved complaints efficiently, monitored service performance, and implemented feedback systems to improve client experiences. My role also involved training staff, developing support processes, and maintaining a positive brand image through excellent communication and service delivery. Teamwork Resilience time management Organized ASSISTANT MANAGER ALX Certificate - AI career essentials Alison certificate - virtual assistant June 2024 REFERENCE NUNUASKINCARE As Assistant Manager at Nunuaskincare, I supported day-to-day operations, assisted with inventory coordination, supervised order fulfillment, and ensured smooth communication between the production team and management. I played a key role in managing customer service workflows, supporting marketing activities, and helping the brand maintain high standards of quality and client satisfaction. EDUCATION SENIOR HIGH SCHOOL CERTIFICATE CERTIFICATES - AVAILABLE UPON REQUEST