Peace Dofui Aku Dzakpasu

PEACE AKU DOFUI DZAKPASU Postal: P. O. Box ST 651, Accra, Ghana Mobile:- /- Email:- HR Administrator / Business Support / Office Operations PROFILE SUMMARY Experienced HR Administrator with 16+ years of expertise in optimizing office operations and providing HR support. Skilled in streamlining administrative processes, fostering collaboration. Adept in project coordination, HR policies, and employee onboarding. Strong communicator with team engagement abilities. SKILLS HIGHLIGHT ✓ ✓ ✓ Strong Interpersonal Skills Project Coordination & Administration HR Policies & Procedures ✓ ✓ ✓ Communication & Confidentiality Office Organization & Management Document Management EMPLOYMENT HISTORY BUSINESS SUPPORT SPECIALIST, Amity Business Services, Tema, Ghana Sept 2020 – Present Responsibilities • Manage clients' daily business operations by providing administrative, HR, project management, social media management, and copywriting to solopreneurs, small businesses, and consultants. • Deliver personalized support to streamline operations, enhance workflows, and ensure success across multiple business functions. • Develop compelling proposals, presentations, and strategic plans tailored to client needs and business goals. • Assist start-ups with business setup, including registration support, establishing administrative processes, and creating essential documentation. • Achieved top-seller status by meeting targets and delivering high-quality services in Admin, HR, Social Media Management, and Business Support and maintained excellent client feedback and demonstrated strong performance, with official recognition pending from Fiverr. ADMIN AND HR CONSULTANT, 2K Construction, Tema, Ghana Mar 2022 – Feb 2023 Responsibilities: • Reviewed and developed HR and administrative policies and introduced a comprehensive HR Manual to improve structure and compliance. • Led comprehensive HR functions, including screening CVs, shortlisting candidates, and coordinating interviews and onboarding processes. • Delivered tailored HR advisory and support to admin teams, improving service delivery and employee engagement. • Coordinated internal training schedules and aligned them with strategic operational needs. Introduced a procurement process that enhanced transparency and reduced inefficiencies. • Developed monthly performance reports and improved tracking and reporting systems for on-site operations. PRODUCT & PROJECT MANAGER, Enterprise Software Solutions Ltd (Blusimba Technologies), Tema, Ghana Apr 2021 – Sept 2021 Responsibilities • Oversaw HR-related processes including candidate screening, shortlisting, and participation in technical staff interviews to support department recruitment. • Developed, implemented, and reviewed operational policies to ensure effective internal systems. Collaborated with departments to strengthen employee communication and relations. • Managed product and project life cycles, delivering key assignments ahead of schedule and improving task allocations. • Conducted research for project planning and provided timely reports for management. PEACE AKU DOFUI DZAKPASU Postal: P. O. Box ST 651, Accra, Ghana Mobile:- /- Email:- HR Administrator / Business Support / Office Operations • Identified process improvement opportunities across operational systems, enhancing overall company performance. SENIOR ADMINISTRATIVE ASSISTANT, Ghana Community Network Services Ltd, Accra, Ghana Sept 2015 -Aug 2020 Responsibilities: • Managed daily administrative operations for the Business Support Technical Department, including scheduling, IT supplies, and coordination of technical team tasks. • Led HR-related activities such as coordinating training programs, managing departmental training schedules, and serving as a liaison with training institutions. • Participated in recruitment activities for technical staff, including candidate screening, shortlisting, and coordinating interviews in collaboration with the HR department. • Coordinated deployment of IT infrastructure across Ghana Revenue Authority (Customs Division) sites. Supported the implementation of ISO 27001 (Information Security) and ISO 9001 (Quality Management) standards. • Handled Service Level Agreements (SLAs), ensuring efficient service delivery and compliance with company operations. • Managed travel arrangements for local and international assignments. • Successfully set up the first admin desk for the technical department and improved HR coordination systems (leave, overtime, and training). Contributed to the company’s ISO certification by developing compliant administrative procedures. FRONT DESK EXECUTIVE, Ghana Community Network Services Ltd, Accra, Ghana Oct 2013 – Jun 2015 Responsibilities: • Professionally managed incoming and outgoing calls, assisting with inquiries, arranged courier pick-ups, greeted visitors, and directed them to the appropriate offices, ensuring a positive first impression for the company. • Streamlined front desk operations by receiving and recording incoming correspondence for proper distribution, managing necessary supplies, and scheduling staff training sessions (including preparing schedules, taking minutes, and distributing them). • Prepared a company-wide training and development schedule based on insights gathered from a job analysis questionnaire conducted by the HR department, ensuring the training needs were aligned with the roles. FRONT DESK EXECUTIVE, Veritas Associates, Accra, Ghana Feb 2011- Sept 2013 Responsibilities • Supported HR functions by managing job advertisements, including coordinating with newspapers for publishing vacancies. • Assisted with recruitment processes such as job posting, scheduling interviews, and preparing appointment letters. • Managed HR document filing, ensuring proper structure and easy retrieval of employee records. • Provided full administrative support including office supplies, filing systems, and clerical functions. • Oversaw the office calendar for partners and managed client inquiries, ensuring seamless operations. • Supported financial admin processes including invoice preparation, payment vouchers, cheques, petty cash management, and staff claims. • Developed a new HR filing system, significantly improving efficiency in document retrieval. PEACE AKU DOFUI DZAKPASU Postal: P. O. Box ST 651, Accra, Ghana Mobile:- /- Email:- HR Administrator / Business Support / Office Operations EXECUTIVE SECRETARY, Alkan CIT Ghana Ltd, Accra, Ghana Nov 2009- May 2010 Responsibilities: • Provided comprehensive administrative support, including document management (typing, scanning, photocopying, and filing), stationery stock management, and other secretarial duties, ensuring smooth day-to-day functioning. • Assisted expatriate staff with resident permit acquisition and extensions, demonstrating a commitment. PROJECT SECRETARY (NATIONAL SERVICE PERSONNEL), AITI – KACE, Accra, Ghana Sept 2008- Aug 2009 Responsibilities: • Provided administrative support day-to-day operations, including data entry, filing, and secretarial tasks. • Conducted data collection for the survey on the use of Free License Open-Source Software in Ghana. EDUCATION • • • • Master of Business Administration – Human Resource Management, University of Cape Coast (Papafio Campus) Accra, Ghana Bachelor of Business Administration in Human Resource Management University of Cape Coast (Zenith University Campus), Accra, Ghana Higher National Diploma in Secretaryship & Management Studies Ho Technical University, Ho, Ghana Senior Secondary School Certificate Mawuli School, Ho, Ghana 2015 - - - - 2003 TRAINING • • • • Maintenance Management (CPD accredited) - Mar 2020, London Corporate Training, London, Report writing & Communication Skills - Nov 2018 GIMPA, Accra Project Management - Aug 2017, Knowledge Tree Tech, Accra International Computer Driving License (ICDL) - Oct 2009, AITI-KACE, Accra, ONLINE LEARNING • • • • • • Fundamentals of Digital Marketing - Google Digital Unlocked, June 2023 New VA Business – Your Blueprint to Launch, - Udemy –online, Oct 2021 Marketing through the Internet & Social Media - Alison – online, Jun 2021 Digital Marketing Strategy 2021 - Udemy – online, Apr 2021 Product Management - Udemy – online, Apr 2021 Executive Assistant Skills - Alison – online, Jun 2020