peace john azonuche
Lagos, Lagos State, Nigeria
- --Virtual Assistance || Customer Service || Administration || Operations ||Sales And Marketing.
Professional Summary
Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zen desk, monday.com, Google Suite, etc.
Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records.
Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies.
Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.
Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.
Good knowledge of report writing, research, and recommending efficient and industry-related findings.
Performs other administrative duties, data management, and support to enhance the smooth running of the office.
Customer Service
Effectively managed contract, achieving customer's expectations and 40%
Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement
Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.
Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention.
SALES & MARKETING
Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue.
Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc.
Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces.
Upsell customers through the recommendation of products that meet their specific needs
RESEARCH
Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently.
WRITING
Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization.
Business Growth
Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships.
Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably.
Leadership and Management
Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success.
Communication
Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience.
Work History
02/2019 to Current
Customer Support
CALVANTE INTERNATIONAL LIMITED
04/2016 to 02/2019
05/2018 to
03/2020
Sales /Marketing
INDEPENDENT CONSULTANT
Customer service
DREAM PURPLE ENTERPRISE
Education
Bachelor of Science: Economics
University of Nigeria, Nsukka - Enugu State
Training and Certifications
Leadership /Management Training
Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational
Leadership, Winning Strategic Opportunities (Pre-Tender, Tender, Contract), Customer Relation Management (CRM)
Digital Witch Academy
IT Basics,customer support Skills
The system, Situational Leadership, Countdown, A Strategy Game for Project Teams, Zodiak Game of Business Finance and Strategy, Management of Change (MOC), QA/QC, Business Growth & Management, Start-up management,
Partnership liaison, Operations Support, and Coordination.
Programming Hub
Accounting Foundations: Managerial Accounting
Decision-Making Fundamentals
IT Basics, Computer Fundamental,
Udemy
Customer Support Skills
A Mini-Course on Time Management
Introduction to Cloud Computing with AWS, Azure, and GCP
Other Training
Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation
Awards & Recognitions
Award Recipient, National Youth Service Corps(NYSC) Member, Kano State, 2007 (Achieved measurable state, 2007 (Achieved measurable youth empowerment and inclusiveness.
