Peace Ani

ANI PEACE Virtual Assistant/Customer Service Representative-*-*anipeace.com Professional Experience Valor Pro Assist (Remote) -) Virtual Assistant Enhanced client communication by implementing a new appointment reminder system, leading to a 10% decrease in appointment cancellations. ● Provided comprehensive administrative support to executives and teams, ensuring 60% smooth day-to-day operations. ● Implemented a new filing system that reduced document search time by 50%, saving employees an average of 2 hours per week. ● Coordinated calendar and appointment scheduling efficiently, reducing scheduling conflicts by 20% and improving overall team productivity. ● Delivered detailed itineraries for more than 10 trips, improving travel logistics and reducing disruptions by 15%. ☆Elite global fitness coach(Remote) Administrative Assistant -) Enhanced client satisfaction by providing timely and personalized support, resulting in a 20% increase in client retention. ● ● ● ● Increased lead conversion rate by 10% through effective lead nurturing and follow-up strategies. Managed social media platforms to reach a wider audience, resulting in a 5% increase in followers and engagement. Organized and executed successful fitness workshops and seminars, attracting 5% increase of attendees and generating 10% increase in revenue. Streamlined administrative tasks using google workspace,CRM tools, saving 3 hours per week and improving overall efficiency. ☆Be Unique Clothing line(on site) Administrative Assistant -) •Delivered exceptional customer service by resolving customer inquiries and issues promptly and efficiently, achieving a 95% customer satisfaction rating. ● Supported the 10 person sales team by assisting customers with order placement, order tracking, and returns/exchange processing resulting in 80% increase in sales. ● Conducted market research and analyzed data to identify customer trends and inform strategic decision-making bringing about 60% customer satisfaction. ● Edited more than 100+product images for online marketing achieving 50%increase in sales Education Bachelor of Business Administration Enugu State University of Science and Technology -) Skills ● Project Management (Expert) ●Email Management (Professional) ●Customer support (Expert) ●Scheduling (Professional) ●Market Research (Expert) ●Calendar Organization (Professional) ●Travel Arrangement (Expert) Strength ●Time Management:Utilized time management tools to optimize productivity.” ●Customer Service ●Communication skills:Prepared clear and concise reports, presentations, and emails.” ●Problem Solving:Demonstrated ability to think outside the box and find innovative solutions.” ●Multi-tasking Additional information ●Technical Skills *Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) *CRM Software (Salesforce, Zoho CRM) *Property Management Software (zillow,hostaway,airbnb,vrbo) *Social Media Management Platforms (Facebook, Instagram, LinkedIn) *Research Skills(Google Suite,Google chrome,kiwi brower) *Graphic Design(canvas,pixellab) ●Language: fluent in English ●Certification:The Eagles (AI in content creation,property management and arbitration)