Peace Akachukwu Iruo

I'm Peace, a customer support and CRM specialist with a passion for helping businesses build systems that actually work. I've supported SaaS companies, marketing agencies, and small business owners in delivering consistent, high-quality customer experiences while keeping their backend operations clean and organised.

Customer Support

● Manage customer tickets across email, live chat, and helpdesk platforms, ensuring every customer gets a timely, helpful response

● Handle first-response triaging, escalation management, and resolution tracking so nothing gets missed

● Set up FAQs and knowledge base resources that reduce repetitive queries and empower customers to self-serve

● Support customer onboarding, guiding new users through products and processes with clarity and patience

● Bring empathy and active listening to every interaction, making customers feel heard and valued

● Adapt quickly to brand voice and tone guidelines

Work independently or as part of a remote support team

CRM Management

● Set up, organise, and manage contact databases, pipelines, and workflows in HubSpot, GoHighLevel, and Zendesk

● Build onboarding sequences, automated follow-ups, tagging structures, and reporting dashboards

Think through the full customer journey, not just the tool configuration

Automation

● Build automations using Make.com, Zapier, and n8n that reduce manual tasks and keep data flowing accurately between platforms

● Sync CRMs with support desks, trigger notifications, and automate pipeline updates so your team focuses on what matters

I'm detail-oriented, communicate clearly, and take ownership of the work I'm responsible for. I enjoy finding the overlap between customer support and automation, spotting the repetitive tasks, the delayed responses, the manual handoffs, and building smarter workflows that fix them quietly in the background, without disrupting the human side of your customer experience.

If you're looking for someone who can manage your customer-facing operations, bring structure to your CRM, and help your business run more smoothly, send me a message immediately, so we can discuss how I can support you.