Peace Ada Itodo

PEACE ADA ITODO Sales and Customer Services - -Results-driven sales and customer service-oriented professional with 6 years of experience as a Cold Caller, Chat /Phone/Email Support Agent. Skilled in generating leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication and sales abilities to contribute to the success of my team. Skills Customer Relations Excellent Sales expertise Excellent Staff training Very Good Microsoft Office Very Good Data Analysis Very Good B2B, B2C Excellent Time management Excellent CRM Excellent Team player Excellent Strategic Planning Very Good Mar 2023 – Nov 2024 Work History Cold Caller |Sales representative Home deal Property buyers, USA ⚫ Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. ⚫ Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. ⚫ Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. ⚫ Actively listened to customer inquiries and concerns, providing appropriate solutions and information. ⚫ Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ April 2021 – Dec 2022 issues to maintain customer satisfaction. Up-sold to previous customers by regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Collaborated effectively with team members to provide comprehensive support to potential clients. Stayed updated on real estate market trends to engage in informed conversations with potential clients. Consistently met monthly targets for lead generation and call volume. Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success. Customer Service Representative Hunters performance, Remote. ⚫ Answered constant flow of customer calls with minimal wait times. ⚫ Responded to customer requests for products, services, and company information. ⚫ Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes. ⚫ Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. ⚫ Handled customer inquiries and suggestions courteously and professionally. ⚫ Reached out to customers after completed sales to suggest additional service or product purchases. ⚫ Updated databases to handle customer data. Clarified customer issues and determined root cause of problems to resolve product or service complaints. ⚫ Tracked customer service cases and updated service software with customer information. ⚫ Followed up with customers about resolved issues to maintain high standards of customer service. Federal Radio Corporation of Nigeria (FRCN) Nov 2019 – Mar 2021 JUNIOR REPORTER/OFFICE ASSISTANT • • • • • • • • • • • • Worked as office assistant at the current affairs department of Federal Radio Corporation of Nigeria also known as Radio House. Write and deliver news stories with the reader’s perspective in mind Maintain notes and audio recordings Publish or broadcast news stories Receive assignments or investigate news leads/tips Contact, interview and research sources Wrote news stories during the participatory programs that involved all Nigerians. Wrote commentaries that addressed issues faced by Nigerians Edited news stories as well as commentaries that were written to the department. Assisted in administrative work Stay up-to-date with the latest current events in the “beat” by studying papers, attending events etc. Cooperate with reporters, chief editor, producers etc Education 2015-10 - 2019-09 Bachelor in Political science Wesley University Ondo, Ondo state, Nigeria Bachelor of Science : Political Science Digital Marketing 2019-01 - 2019-08 UDEMY Online - San Fransisco, USA Certifications Digitial Marketing Microsoft Excel CRM Experience: Zendesk Salesforce Hubspot ChaseData Corp IT Skills Microsoft Office Suite including Word, Excel. Powerpoint G Suite including Google Docs and Google Sheets Accomplishments ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Successfully resolved and closed an average of 50-60 customer inquiries per day, maintaining a high customer satisfaction rating. Implemented a new system for handling customer claims, resulting in a 20% reduction in claim processing time and improved overall efficiency. Received multiple commendations from customers for exceptional service, leading to a 10% increase in customer retention. Collaborated with the sales team to identify potential up-selling opportunities, resulting in a 15% increase in customer product adoption. Consistently met or exceeded key performance indicators, including average handling time, customer satisfaction scores, and first-call resolution rates. Achieved 120% of sales targets consistently throughout the year, resulting in significant revenue growth for the company. Developed and maintained strong relationships with a diverse client base, resulting in a 30% increase in client retention rate. Recognized as a top performer within the sales team, awarded "Salesperson of the Month" three times in recognition of exceptional sales achievement.