Pavel Penchev

Pavel Penchev ACCOUNT MANAGER Profile Details Experienced and reliable workforce offering services from minor to major tasks in the marketing business. Provence-Alpes-Côte d'Azur France - Employment History Account Manager, AMW Group, Los Angeles, CA (Remote Work) -N AT I O N A L I T Y Bulgarian MARCH 2021 — DECEMBER 2022 • Liaison between the agency and clients. • Built and sustained client relationships by ensuring that all needs were understood and addressed. • Managed external leads, took meetings, and pursued sales. • Collaborated with various internal and external departments, ensuring processes across the board work smoothly. • Provided progress reports to clients and upper management. • Discussed progress with the team to find new ways to improve business. Skills Communication Skills Computer and Internet Skills Analytical Thinking Collaboration & Teamwork Customer Service Representative, United Call Centers, Paris, France DECEMBER 2019 — JANUARY 2021 • Managed large amounts of inbound and outbound calls in a timely manner. • Identified customers’ needs, researched every issue and provided solutions. Concierge, Airbnb (Freelance), Paris, France Integrity & Professionalism Languages Bulgarian FEBRUARY 2019 — DECEMBER 2019 • Handled reservations, travel arrangements, and accommodations efficiently. • Arranged customized services and responded quickly to guests' needs to enhance the experience. Managed demanding situations calmly and agreeably. • Trusted by over five proprietors in Paris. Construction Workman, Freelance, Paris, France JANUARY 2014 — JANUARY 2019 • Applied basic engineering and construction principles while adhering to safety laws and regulations. Experienced in using operating equipment. • Performed a wide range of tasks at various building sites ranging from simple duties like painting to more complicated and heavy ones like demolishing buildings. Deliveryman, Holiday Wines, Razgrad, Bulgaria MARCH 2012 — DECEMBER 2013 • Delivered products and goods safely and efficiently to the designated locations within a set time frame. • Kept accurate records of deliveries and customer authorization and ensured that all documentation was submitted to management promptly. Education Bachelor of Science in Tourism, Shumen University, Shumen, Bulgaria SEPTEMBER 2012 — AUGUST 2013 A multidisciplinary degree that trains students to become leaders, managers, entrepreneurs, and qualified personnel in the tourism industry. English French