Paulyn Jeth O. Aquino

PAULYN JETH AQUINO Phone:- Email-Address:21 Jupiter Street Barangay San Isidro, Taytay, Rizal, 1920 (PH) PROFESSIONAL SUMMARY Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. EMPLOYMENT HISTORY September 2020 to July 2024 Mobility Echat Representative, Quantrics • To provide customer service to customer who has complex question regarding phone bills and providing basic troubleshooting to devices that has issues Sep. 2016 – June 2020 Employee Service Representative, Teletech  Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures,  correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Mar. 2014 – Aug. 2016 Web Coordinator, Sterling Global Call Center Supervise the online ordering website of Amber Restaurant. EDUCATION Apr. 2012 High School Diploma  Alternative Learning System