Paulyn Akue

Being an experienced and results-driven Customer Support Specialist and Product Manager with a background in Communications means showcasing a strong track record of delivering exceptional customer service and insights to shape the product roadmap, prioritize features, and improve the user experience by building user-centered solutions.

My career began in customer support, where I developed deep empathy for users, honed my communication skills, and learned how to turn customer feedback and inquiries into actionable insights. This naturally transitioned into product management, where I now apply those insights to build and improve products that truly meet user needs.

I’m skilled in using tools like Slack, Miro, Notion, Trello, Google Workspace, and CRM platforms to manage customers’ inquiries, requests, and projects, collaborate with cross-functional teams, and ensure seamless communication across departments.

As a Product Manager, I’ve worked on projects with designers and developers in building portfolio templates for PMs and news apps. I have been able to gather customer insights and feedback through conducting user research, interviews and surveys. I am skilled in writing PRDs and aligning product decisions with company goals. I thrive excellently in remote environments, be it collaborating with a team or working independently which makes me committed to helping companies grow by combining my customer-centric mindset with strategic product thinking.

I bring reliability, self-management, and accountability, which is gold in today’s flexible work environments.