Paulo Romualdez

PAULO BERNARDO TORRES ROMUALDEZ #110-C K-8th Street, Brgy. East Kamias, Quezon City 1102 Mobile No. : - | Skype ID : oluapie | Hangouts ID : oluapie Email Add : - | - CAREER OBJECTIVE: I am actively seeking a challenging post. I prefer tasks and projects that are dynamic and progressive, where my creative ideas and innovative skills can effectively be utilized. I am a very open minded person, ready and willing to be trained, very eager to learn and quite focused on becoming a key asset who helps build your brand and your business. QUALIFICATIONS AND WORK HISTORY: CONVERGYS SINGAPORE HOLDINGS PTE. LTD. CONVERGYS G5 (Glorietta) / CONVERGYS MDC100 (Libis) Retail, Financial, Healthcare, Telco, Cable & Technology Verticals Data Analytics and Reporting POC (June 2015 - January 2017) CONVERGYS MDC100 (Libis) AT&T UVERSE / DirectTV Tech Voice Universal Core Trainer (July 2015 – June 2016) CONVERGYS SMM (Megamall) / CONVERGYS SHAW 2 (Mandaluyong) CISCO GLO / INTUIT / Mint Online Universal Core Trainer (February 2015 – July 2015) CONVERGYS G5 (Glorietta) GUTHY RENKER / AMEX BLUEBIRD Serve Universal Core Trainer (January 2015) CONVERGYS SMM (Megamall) SEARS HOLDINGS Universal Core Trainer (March 2013 – December 2014) CONVERGYS PHILIPPINES SERVICES CORP. CONVERGYS MDC100 (Libis) AT&T UVERSE / AT&T 13-STATE Associate / Core / Universal Core Trainer (February 2012 – March 2013) CONVERGYS CMW (Commonwealth) BELLSOUTH Dial & DSL / AT&T DSL / AT&T 9-STATE HSI Associate Trainer (April 2011 – February 2012) In-Team Trainer (March 16, 2010 – April 15, 2011) Program Ready Trainer (May 1, 2009 – January 15, 2010) Temporary Tier 2 Support (August 2008 – December 2008) Floorwalker (April 2008 – August 2008) Tier 1 [TSSR/TSSS/Sr. TSSS] (October 24, 2005 – April 2008) VIA BELLAGIO BAR & RESTAURANT Owned & Operated by SPARTACUS MERCHANDISING INC. Airport Casino Filipino, Parañaque City, Philippines Personnel Manager (April 2004 - September 2005) Purchasing Manager (October 2003 – September 2005) Purchasing Assistant (April 2003 – October 2003) Kitchen Assistant (October 2002 – April 2003) QUIRE FINANCIAL SERVICES EDUCATIONAL FINANCIAL SERVICES NATIONAL LOAN SERVICING CORPORATION Tarzana, California Data & Accounts Receivable Encoder February 2000 – November 2001 Gained experience in handling several, multiple, different types of student loans as their respective processing. This includes new account creation & encoding the different payments methods made by the students for their loans. Learned the entirety of student loans, how to go about them; the application, the process and the maintenance; as well as, the generation of monthly reports that results in a number of important analytical data points. I was also tasked to follow-up with some customers by phone for some dormant accounts. VIDEOSCOPE, INC. Palo Alto, California Assistant Manager February 1999 – November 2000 Here, I was responsible for providing customer service and customer satisfaction. I soon learned how to use a cash register to process customer payments, either cash or credit card. I also handled the store’s transactions and bookkeeping; day-to-day operations; opening and closing of sales reports; and generation of the monthly sales and product inventory reports. TEAM SYSTEMS INC. Mandaluyong City, Philippines Data Encoder November 1998 – January 1999 I was assigned to encode, update & keep track of the company’s day-to-day inventory of its products. I also learned some things regarding bookkeeping. TRAININGS / SEMINARS / WORKSHOPS: AMEX BLUEBIRD SERVE T3UNIVERSAL TRAINER Certification (Phase 2) Convergys CLC 1 & 2 Certification (CCT T3, LEADERSHIP & OB/CI) SEARS HOLDINGS T3CCT Certification (Phase 1) Convergys SCOE CertificationAT&T MSOC Leadership Certification AT&T 13-STATE Cross TrainingAT&T Trainer Workshop AT&T UVERSE SBT CertificationConvergys TLDP 2 Certification AT&T UVERSE CertificationTraining with Impact (TWI) Workshop EDUCATION: Elementary: ATENEO DE MANILA UNIVERSITY Loyola Heights, Quezon City -) High School:SAINT CLAIRE SCHOOL Tandang Sora, Quezon City -) College:TECH. INS. OF THE PHILS. (T.I.P.) 20th Avenue, Cubao, Quezon City -) B.S. Mechanical Engineering AMA COMPUTER COLLEGE Project 8, Quezon City -) B.S. Computer Engineering SPECIAL SKILLS / KNOWLEDGE / TALENTS: Bi-lingual: English / Filipino Able to work individually with minimal supervision, or as part of a group/team; and can easily identify and analyze how to take on several / multiple tasks - the most efficient way possible. Can create dashboards; handle complex formulas, advanced Excel spreadsheets / workbooks, ledgers, bookkeeping & financial records. Knowledgeable in Business Intelligence, Data Analytics & Database Management. Proficient with workflows in MS Sharepoint as a User, an Admin and/or a Designer. Up-To-Date with Latest Tech Innovations – Mac OS X; Windows OS; MS Office Suite; O365; MS Sharepoint; Lotus Suite & other popular Internet-based software. REFERENCES: AARON VIRGILIO TALUSAN former Manager, Training Delivery (CVG SMM) - MADGE MARGARETTE DEL ROSARIO Sr. Manager, Program Management (CVG G5) - MEL ANTHONY MORENO former Manager, Operations (CVG MDC) -