Paulo Chagwasi

N/A N/A PAULO CHAGWASI Baguio, Cordillera, Philippines - - https://www.linkedin.com/in/PauloChagwasi/ https://thecreativecatalyst.medium.com/ SUMMARY With excellent communication and problem-solving skills, I am committed to delivering exceptional customer service and resolving complex technical issues promptly. I have developed my leadership skills through various experiences and have knowledge of utilizing multiple AIs to increase efficiency, making me a well-rounded candidate. EXPERIENCE Writer Medium November 2022 - Present, Philippines • Researching, writing, and executing content strategies for blogs, articles, and other marketing materials to support business objectives. • Optimizing content for search engines and engaging with audiences through social media and other channels to increase reach and engagement. • Collaborating with designers and subject matter experts to ensure accuracy, engagement, and the visual appeal of content. • Analyzing performance metrics to measure content effectiveness and identify areas for improvement. Technical Support Specialist Foundever • Maintaining technical expertise in LG electronics products. • Collaborating with internal teams to identify and escalate technical issues. • Providing prompt remote support for customers worldwide. • Handling and tracking customer issues through a ticketing system. • Participating in projects to improve technical support processes and customer experience. • Mentoring and coaching junior technical support team members. July 2021 - Present, Baguio City, Philippines Customer Service Representative Foundever September 2018 - March 2021, Baguio City, Philippines • Responding to customer inquiries and resolving issues across various communication channels. • Maintaining accurate customer records using software to streamline processes and increase efficiency. • Collaborating with team members to improve customer satisfaction and service quality. • Participating in training programs to enhance customer service skills and stay up-to-date with industry trends. Assistant Manager Dos Mil Tres Restobar January 2018 - September 2018, Philippines • Supervised and trained staff to meet high standards of customer service, cleanliness, and safety. • Coordinated events, including catering and private parties, ensuring successful execution and customer satisfaction. • Managed financial records, including cash flow, inventory, and sales reports, using QuickBooks and Excel. • Developed and implemented marketing strategies to increase sales and foot traffic, including social media promotions and loyalty programs. Assistant Manager EMP The Events Specialist January 2015 - December 2017, Tabuk City, Kalinga 3800 • Planned and executed various events with attention to detail and effective coordination with vendors while adhering to budgets. • Managed event staff and maintained regular communication with clients to meet their needs and expectations. • Demonstrated exceptional problem-solving skills to quickly resolve issues during event planning and execution. • Leveraged extensive experience and knowledge to excel in event planning and exceed client expectations. Freelance Assistant Photographer EMP The Events Specialist May 2015 - January 2017, Philippines • Collaborated with a team of photographers and clients to achieve high-quality results for various projects, including fashion shoots, corporate events, and weddings. • Prepared shoot locations, including lighting, props, and camera equipment, ensuring each shoot ran smoothly. • Consulted with clients to understand their unique requirements and preferences, providing suggestions and feedback to improve the final product. • Maintained photography equipment and supplies, including drones, lenses, filters, and batteries, ensuring that everything was in good working condition for each shoot. • Managed multiple projects simultaneously, ensuring that each one was completed on time and on budget. • Cultivated strong communication and interpersonal skills, building relationships with clients and photographers to foster a positive and collaborative work environment. EDUCATION Bachelor of Science in Hotel and Restaurant Management Kalinga Colleges of Science and Technology • Tabuk City, Kalinga CERTIFICATIONS Global Security Awareness N/A N/A Foundever • 2018 The Global Security Awareness certificate proves my expertise in security risks, threats, and best practices, valuable in security-focused organizations. Global Privacy Awareness Foundever • 2018 The Global Privacy Awareness certificate shows my expertise in privacy laws and best practices, making me a credible professional in data privacy critical industries. INVOLVEMENT Representative Tabuk City, Kalinga, Philippines • 4H Club • May 2013 - May 2014 • Developed leadership and teamwork skills through participation in youth development programs and mentoring opportunities. • Contributed to the development and implementation of club activities and events, working collaboratively with other members to ensure their success. • Fostered a commitment to lifelong learning and personal growth by attending workshops and training sessions focused on topics such as public speaking, financial literacy, and career development. Representative Tuga National High School • Supreme Student Government • June 2012 - March 2014 • Developed leadership, communication, and organizational skills as a representative in Supreme Student Government. • Organized successful events, initiatives, and projects, demonstrating project management, planning, and execution skills. • Collaborated to build positive relationships and achieve common goals with school administrators, community leaders, and other representatives. • Gained valuable skills in public speaking, networking, and problem-solving through external meetings and events. • Resolved conflicts and concerns raised by constituents, demonstrating problem-solving, negotiation, and diplomacy skills. SKILLS Customer Service Technical Support Writing Leadership Organizational skill Commitment to ongoing learning and development Utilizing multiple AIs SEO: Keyword research, on-page optimization, off-page optimization, website metrics analysis Copywriting: Headline creation, product description writing, social media post crafting Outreach: Relevant website research, personalized email creation, result tracking Social Media Management: Strategy Development, Post Scheduling, Engagement Metric Analysis Content Creation: Topic research, script writing, content editing